Usuário convidado
9 de agosto de 2024
I just want to tell you what an incredible experience my family and I had at your hotel. We were in Antigua from the 27th of July until the 4th of August. The day of our departure our flight was cancelled due to weather in the USA. We found your hotel through ******* and only intended to stay one night in the hopes that we would be on the next flight out on the 5th. As things unfolded we could not get out of Antigua until the 9th. We made Admirals Inn our home for the next 5 days. I say home, because that is how your staff treats this place. Not only do they treat it as if it were their home, but they make the guests feel the same. We felt as if we were staying at a friend’s house rather than a beautiful hotel. The location, the rooms, the landscape, are all incredible. As a business owner myself I can’t tell you how impressed I am with the staff. From the minute we stepped on the grounds Shama made us feel comforted, and relieved all of our anxieties from a stressful day. She has a very calming and confident demeanor. I knew from that moment we were at the right place. There doesn’t seem to be any rank pulling and everyone helps where needed. I couldn’t believe that Paul works the desk, drives the guests to and from the Gunpowder suites, clears tables at Pillar’s, makes reservations for future guests, and he even collects the dirty towels from the pool. Reggie is not only a bartender but also takes dinner orders, clears tables, etc. Sherren, who works at Boom restaurant, took care of us from the moment we met her, it was as if we knew each other for decades. She not only helped with service at Booms, but took care of our laundry and any other needs we had during our stay. The ferry boat captains are working to keep the grounds clean as well as shuttling us over to anywhere we needed, unbelievable service and people. The one thing that stands out more than anything is how concerned the entire staff was for us and our situation. Because I would be here longer than expected, my blood pressure meds were going to run out. Paul went above and beyond to make sure I got what I needed. He had enough medicine delivered to me the very next day. But what struck me the most was that every staff member asked me how I was feeling and knew that Paul had secured my meds for me. You have a true team that works as one. I can’t express how much I appreciate this. It all starts at the top and that is a testament to your leadership. I am humbled by this entire experience. I need to mention the 2 restaurants Pillars and Boom. The food at those two restaurants is delicious! For 7 days we had mediocre food at another resort and were underwhelmed by the overall experience. We ate at Pillars 3 nights and Booms 4 days for lunch. We must have tried a new dish every time and never left disappointed, in fact we talked about how great each meal was after we left. Melinda at Pillars is genuinely one of the nicest people I have met through all my travels. She knew how anxi
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