Usuário convidado
22 de abril de 2024
Upon check in, i was actually pleasantly surprised by the condition of the front entrance and the young men working the front desk. Even the room was better than expected, although dated. The best surprise was that there was no moldy smell as it was when I last stayed years ago. The problem came on Sunday morning, the day of checking out. I was in town for a funeral which was already very emotional to say the least. We knew check out was @ 11:00. We were finishing packing and exactly at 11:00, a very loud, strong knock on the door and a voice say”manager front desk” happened twice before my fiancé could answer as i was in the bathroom. When she opened the door he had a bad, unpleasant look saying “time to checkout”, she replied we know we’re about done. She then let the door go and it closed as all of them do. The manager then very loudly yelled “Don’t slam my door” as i was coming out of the restroom. We had to take a long pause and quick prayer not to engage in his unprovoked, unprofessional nasty attitude. We have traveled the world and have never experienced anything like this. Furthermore, it’s really shameful that someone in this industry, in a place that has always had a culture of treating people with respect and dignity would act this way. It’s been at least 10 years since i stayed here and now i don’t plan on returning!
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