Usuário convidado
3 de outubro de 2024
I was severely disappointed in this hotel. The lobby and downstairs was utter chaos with 2 weddings, kids from a swim meet, and entitled Karen/Kevin cutting into the long check-in line to purchase snacks when we arrived. It was a sensory overload from just the sounds. We arrived after 4PM, keep in mind check-in starts at 3PM, we were told that no rooms were available due to being fully booked the evening prior and housekeeping being behind/understaffed. We had just passed several housekeeping staff in the parking garage smoking in the stairwell (which was awful to smell as a first impression). The only offer was to "call us" when a room was ready, but looking around, we found many other families sitting an waiting as well. They had no idea when we would have a room and we had somewhere to be by 7PM. They could not guarantee we would be checked in by then, 3 hours later! Also, on such a busy day - NO MANAGEMENT WAS ON PROPERTY. Their only offer was to not charge us for parking - which is about $20. We asked them to cancel our reservation, without cancelation fees and call other properties in the area for a room we could check into upon arrival. They obliged by calling their sister property 10 minutes away. This is why they get a 2/5 and not a 1/5.
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