Tropical Lagoon Resort

I am appalled by this hotel. First the positive: the hotel is immersed in nature. You get a morning view of the rainforest from your private balcony, and it overlooks the blue lagoon. It is breathtaking. However I had a terrible experience. First of all, the website says there is a restaurant and a bar. However when I arrived at 9 pm, and asked where I could get some dinner, I was told I had to go back to town. I never saw any bar or restaurant in the resort and was never advised that they were closed at the time of my booking. There aren’t any bars or restaurants at a walking distance. Going to town on a taxi costs about 50 dollars. We asked the taxi that had driven us there to take us back to buy a takeaway. We ate takeaway in our bedroom. Since we had to spend the evening in our room, I decided to have a shower and go to bed (I had spent the day on the beach). We didn’t have hot water so I quickly washed with cold water, as there isn’t a phone to call reception and to get to the night porter there’s a very steep slope. I got to bed and was cold but they had forgotten to give us a blanket so we put scarves on us to cover ourselves. I woke up at 6.30 and asked a member of staff if he could check why we didn’t have hot water. He said he will and disappeared. At 7.30 I saw the receptionist and reminded him about the water. He said they will check. I asked to please do it before breakfast because I had a tour booked and needed to get ready. At 8 they came to bring us the breakfast, pancakes, eggs and sachets of coffee. We didn’t have cutlery, mugs or a kettle to make coffee. I asked if they could bring those things and asked about the hot water. They said they will check. At 8.15 they brought cutlery and mugs. I asked about the hot water, they said they will check. We sat down to eat and they came to tell us that we had to be moved to another room. We threw all our stuff into our bags and were shown another room, without bedding, towels and that hadn’t been cleaned. There were dead cockroaches on the floor. We tried to eat our breakfast but it had gone all cold and soggy and we still didn’t have a kettle, so no coffee. I asked a member of staff to please see we’re not charged for the breakfast, since we hadn’t been able to eat it, because of all the trouble they caused. However I needed to leave for the tour, so I ran back to the old room, picked up the towels, had a shower and left, leaving all our stuff without being able to lock the door because we hadn’t been given a key. On the way out I told the receptionist that the room was dirty, there were dead insects on the floor. He said “yes you wanted to have a shower. We will clean it later”. The next morning, while we were leaving the hotel, the receptionist said we must pay for breakfast. I said I had spoken to the staff member about not getting charged for something we hadn’t consumed. He said he wouldn’t let us leave the premises if we didn’t pay. I said I will pay by

It was very beautiful in tropical lagoon every villa had a wonderful view, the beach their was BEAUTIFUL! The water is the blue, the bar was great overall I really enjoyed myself and the manager Mr Neville he was always there when I need to ask any question anything direction to go anywhere it was so beautiful and encourage everyone to go there for a vacation .

Worst stay I’ve had in Jamaica and I’ve stayed in multiple hotels and resorts in most parishes. The staff doesn’t care about the guests and provides no customer service unless requested numerous times. We got to the room and it had no toilet paper, no soap, a comforter was not provided for one of the beds, a garbage bin was not provided, the microwave made a horrible screeching sound, there weren’t enough towels, the AC is not functional and could not cool the room effectively, the AC was dripping water into the bed below it, and the staff left without providing a key to the room. When we called the office to complain, the staff showed minimal concern and we were provided a new microwave with no other solutions. We waited an hour in the room for the other necessities to arrive and they did not, although we called back twice to inform that we had only received a new microwave. We had to go back down the property to the office to complain a 4th time, only to find the office staff unbothered and were told that we could not switch rooms even though the AC was not working and was dripping over the bed. We asked if the staff could simply move the bed away from the AC unit so we weren’t being dripped on while we slept and even that wasn’t done when we got back from the beach. Stained towels were eventually provided as well as one single toilet paper roll after we had left. Beach access on the property required a long trek either down a steep unsafe incline or through mud. The best thing about the establishment was the beach bar and staff who were extremely accommodating and pleasant. However, we were informed that the beach bar is not run by the same establishment, which makes complete sense. After spending the night in a hot room and sweating with an AC that blew spurts of cold air but did not work enough to cool the room and dripped on us through the night, we requested a discount on the room or a refund and were met with disregard and an unwillingness by every staff member to even make a simple phone call to the owners. No solution was offered. We were informed by locals that the establishment is actually solely being run to wash drug money and they are known for not providing good service or accommodations because of this. We were also told on 2 separate days that to provide any solution to the issue, staff had to check out the AC unit to see if it was actually not working. After 3 separate staff members checked it out on one day and another checked it out on the next day, all we kept hearing was that someone else had checked out of that room before us and had no complaints. As if that means that our stay was not horrible? No solution was provided and no one called us back to say anything on either day. We spent so much of our vacation and beach time arguing with staff to provide any solution and all that was offered at any point was a complimentary stay. Why would we want to go back to this horrendous place???? RUN! Do not stay here. It is not mean