Hotel Palazzo Guicciardini

One of the worst hotel experiences we've ever had, unfortunately. While the location was terrific, this was hardly a "luxury" hotel. They were understaffed, resulting in piles of dishes on tables in the breakfast room, with one staff person running from the reception desk to breakfast to serve people. The website promises a free Florence museum pass if you stay three nights, but the hotel denied that to us when we checked in, saying it was in our email confirmation that we couldn't have it (that was completely false). We used the "one day" laundry service for clothes that weren't received for 3 days, resulting in us cancelling a day trip elsewhere since the hotel required that we go back to their hotel for our clean laundry rather than them delivering it us. The room was large but ill-equipped with things like luggage stands. Locals had a nightly fire in their fire pit, which blew plumes of smoke into our room for two nights. We left there with weird welts on our arms and legs-- bed bugs?? Do NOT stay in this place. The staff is completely uninterested in service and couldn't have been less helpful. And the price didn't at all justify the room, service, or paltry breakfast.

Great place to stay. The location is perfect: a quiet street, easy to walk to all the sights of Florence and a variety of good places to eat nearby. Comfortable, atmospheric rooms and the staff could not be more helpful. Highly recommended!

I booked this accommodation in December 2022, with very good rates. I checked the rates approximately a week before and they had almost tripled. I received numerous confirmations- even up until the day before. After travelling 7 hours by boat, bus and then taxi, I was told I don’t have a reservation? They blamed *********** but it wasn’t that. They obviously got a better price. After months of planning and really looking forward to that hotel, I was extremely disappointed. In the end, after another taxi, we ended up staying at a great hotel near the train station. Luckily they could accommodate us at last minute. As much as the pictures look amazing, I wouldn’t recommend if you want to guarantee a room!!

Liked · The room was HUGE .. literally you could play football in it! Grand room with very high ceilings .. felt like we were truly in a Palazzo with wonderful frescos in the ceiling The location of across the bridge from the Ponte Vecchio and I think I would prefer to have been on the more central part of town if I am honest. Disliked · Its actually too big .. to the point that heating or cooling takes at least an hour to get to the required temperature! The bathroom is small and the one major issue we had was the smell. Really bad gutter smell when we arrived and the rooms smell got progressively worse! Breakfast is a croissant and some fruit so very basic and one person seems to do everything .. front desk, room assistance, serving coffee and brekkie etc

We have stayed here several times over the years, and we keep coming back because of the location, the rooms, the setting and the staff. It is on the Olrarno side of the river and only a few minute walk from the Ponte Vecchio. As an old palazzo, the rooms are wonderfully decorated with wall and ceiling frescoes, The staff are welcoming, helpful and courteous. The continental breakfast has been downsized some since COVID but there is still sufficient food for a light breakfast after the typical (relatively late) tourist dinner the night before. We asked for a room facing the garden (toward the Arno) and were slightly disappointed by it being somewhat smaller than what we had experienced in the past. Previously, we stayed on the street side of the building in huge rooms (might be a bit pricier) which were fantastic. Only issue on the street side was that it could be somewhat noisy if one sleeps with the windows open. But, all in all, a great place to stay away from the din of the central part of the city and we will go back there next time in Florence.

The room gives that magical feeling, it's such a beautiful space with all the frescoes on the walls and high ceilings. Quiet, fully equipped, extremely clean. 5 star service, very helpful staff. Plus amazing location, very central. Would love to go back!