Avaliações do Wyndham Garden Florence

Fui enganado pela gerência deste hotel. Depois de um atraso no voo e perda de bagagem, minha esposa e eu estávamos na rua em Florença, trabalhando, sem planos de ficar. A interface do calendário estava um pouco confusa e descobri na confirmação que havia reservado para setembro em vez de agosto. Entrei em contato com o agente de reservas, que concordou em entrar em contato com o hotel para solicitar o cancelamento. Logo eles me responderam que o hotel se recusou a permitir o cancelamento da minha 1 noite, quarto de US$ 198. Entrei em contato com o hotel e eles me disseram que o contato com a agência de reservas impediu o cancelamento. A comunicação posterior com Trip.com e Wyndham confirmou que esta decisão ficou totalmente a critério do hotel. Eles não apenas retiveram meu pagamento por um quarto de hotel que poderiam facilmente ter reservado novamente, como também mentiram sobre isso. Este hotel tem uma gestão realmente cruel e indiferente. Se você tiver algum problema com este hotel, planeje se ferrar.

O hotel é limpo e não fica longe do ponto de ônibus. E você pode receber uma bebida de boas-vindas no momento do check-in.

A localização é perfeita em frente ao aeroporto (na Coréia, é um hotel em frente ao Aeroporto de Incheon), então se você precisa ficar mais tempo em Florença, não recomendo.

This hotel is very clean and new. Staffs was so kind and helpful too. On the second day of our stay, we had a problem with the hot shower in both of our rooms and only managed to get the problem fixed at night. Due to that, they compensated us free breakfast as a service recovery for my family the next day. We enjoyed our stay in this boutique hotel. However the parking in this hotel is so limited that we almost didn’t get parked our car in the hotel. We weee told that if no parking spaces available, we had to find a blue lot to park outside the hotel area. So far we were lucky enough to get the parking lot inside the hotel.

Not so bad a hotel! Free parking! About 5 km from the center. However it is walking distance to carrefour supermarket.Breakfast not so bad as compared to other similar hotel. Overall it’s good for business trip.

The room is really small, the bathroom is almost not possible to enter

the service was good and the staff was friendly, although I forgot the lady's name assisting us for the checking in. We took the T2 tram from the train station to Guidoni tram stop, and it took us about six/seven minutes to reach the hotel on foot. upon our checking in, we were given a coupon for two wellcome drinks, and it was well received by both me and my wife. Overall we will definitely recommend this hotel to our friends.

Really good hotel and service very close to tram and bus services. Takes 15 mins to reach the centre and main attractions. Outstanding service and ammenities along with free welcome drinks at the bar.

The location is very inconvenient

Staffs are all very helpful, friendly, good English. Breakfast choices are enough.

Not pleasant experience. We just arrived in our room I was planing to relax when I get phone call from reception that I have to come down that my card payment is not gone true. I was paying for hotel in advance so that meant I don’t have to pay . When I took my clothes on pans went down that said all is fine. After we went out when we came back the keys to room wasn’t working, we went again down🫣 we stay there for 3 day and during this period is happened twice. In the room there was sink which wasn’t in bathroom, there was no place in shower where to put my shampoo and shower gel so only possible place on floor The staff try to be friendly however

The hotel is very nice and the staff is very friendly

Excellent breakfast spread. Clean room. Friendly services.

Very clean