Usuário convidado
10 de julho de 2024
Our family had two rooms at this hotel. Rooms were fine, quaint and reasonably sized. Issue was at the hotel restaurant. We were guests staying at The Hill, had a reservation at 7:30 pm for 4. Easily, and I don’t use this lightly, WORST SERVICE EVER. Bad enough to ruin our entire experience at this place. Where to begin, sat at 7:30pm, 30 minutes passed, not a single server came to our table. We finally had to flag someone down to take our order. 30 minutes more passed, a single salad appetizer was servers and a single drink. The 3 other drinks never arrived. Again, we had to flag down our server to ask for the drinks and status of food. Another 30 minutes; no further updates or any food. This was getting ridiculous at this point and we noticed other tables who sat 45 minutes after is had their food. We complained and tried to speak to the staff. We finally had entrees brought out but they forgot/ignored our mushroom soup appetizers. We mentioned this fact and they finally brought out the appetizers AFTER we had long finished our entrees. Just a complete mess, no real apology from the wait staff, no further help from any manager or any kind. MESSAGE FOR ANY AMERICAN TOURISTS: AVOID THIS PLACE AT ALL COSTS. Can not recommend this estalishment for all American tourists out there. Choose a different hotel; pick a place near Vik or other local place. We have options and this place should be avoided.
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