Elita Hotel

The absolutely worst experience! Booked this hotel through ******* for a quick girls trip. Arrived around 1:30 pm and was told room wasn't ready. No problem, the desk clerk stored our luggage, gave us code to front gate and storage room. Informed us that we would be notified by text when room was ready. We go have lunch and return at 4pm to check in, eventhough we never received text about the room. No one at front desk, we call hotel, no answer, had to leave message. For over three hours we tries calling every number on hotel's website. Never received a call back. Thank godbwe could get into the lobby via front gate and had access to our stored luggage. After 3.5 hrs, we contacted ******* who also couldn't get anyone from hotel on the phone. After speaking with three different agents who checked various hotels in the area for availability with no luck, I saw the Aqua Hotel (small boutique hotel) that was minutes away from the Elita, ******* was able to secure us a reservation. No one from the Elita ever contacted us. Had we booked them directly, we would have been SOL. How do you not have front desk agent at hotel in middle of the day? How do you not have someone manning the phone? If I could give no stars I would. Buyer Beware, stay away from this hotel!!!!!!

Excellent location, right in the middle of the beach area. Rooms are modern and clean and parking on site very readonable and always available. Pool was good too. Only downside is no food or drink sold in hotel and drinks not allowed to be brought to pool either - would have been nice to have a poolside drink whilst drying off.