Holiday Inn Express & Suites West Point-Fort Montgomery

游泳池不錯

This facility is a construction site masquerading as a hotel. Virtually the entire second floor (and perhaps more) is completely torn up and being renovated. The workers doing the renovation are staying in the hotel with their families. When I checked in around 4:00 pm I wanted to take a nap after a long day of driving, but the constant hammering and use of power tools in the room directly above me meant that was impossible - it continued until at least 5:30 PM at which point I gave up and left the building. Although I complained to the front desk, they were not able to make it stop. When I returned to the room after dinner, I was greeted by the unrelenting shrieking of a small child from the room next door, which was occupied not by another hotel guest, but by the family of the renovating workers, who didn't even have their door closed. After complaining again about the noise, I asked for a different room and was only offered one on the floor being renovated. Although it was claimed by the clerk that the room was "finished," the thermostat was laying on a shelf with its wires protruding from the wall. The bathroom counter was covered with fine white dust. Not finished. Exhausted, I gave up and went to sleep in the partially renovated room, dodging the construction obstacles in the hallway. No hotel guest should have to put up with this travesty. The rental of a hotel room implies "quiet enjoyment" of which I received neither. I will be pursuing a refund. Management should close the hotel for renovations rather than perpetrating a fraud on tired travelers.

The breakfast was sad; we ate out. We were there 4 nights; every morning they set out sides for oatmeal but the crockpot was always empty. The yogurt was good (Chobani & Yoplait) but the rest of it was unappetizing. Our room was well worn - lots of wear on the inside of the bathroom door, an outlet that didn't sit flush to the wall, leaving wires exposed (if we were traveling w/ small children, I'd have asked for another room), badly grouted floor tiles, sloppily repaired bathroom counter, messily repaired seams in the ceiling's drywall, the fridge had no temp control and kept things only slightly cooler than room temperature. OTOH, the pool looked like it would be good for my water PT (3' at the shallow end, 4.5' at the "deep" end; just a rectangle, no funky curves or angles); we were sorry we hadn't packed our bathing suits. Location is very close to West Point - only about 5-7 minutes to the visitors' center.

This Holiday Inn Express was over rated but especially over priced. Badly in need of an update. Our shower must have had some kind of whole in it and was patched with a big squishy patch right where you stand. Toilet was the nosyest we've ever heard. We could hear everyone's around our room, thankfully we we on the top floor so didn't have anyone above us. Internet was fair. We were there for 2 breakfast and there was not creativity both breakfast were exactly the same. The price was jacked up super high because it was A day at West Point the room was worth 1/3 of what we paid. We will not be back.

The staff has been accommodating since 2019…COVID hit as a SERVICE MEMBER, but they did NOT forget about the Armed Services Blood Program. After a two year Hiatus, they were more than accommodating! I can’t wait for West Point 2024! Please, if you’re in that area check them out and see if I’m exaggerating…

This HIE's proximity to the West Point campus is its key factor. It's an older property that seriously needs an update to be the number one hotel in a 10-15 mile radius. They do need to have more than one front desk rep during the evening (1630-1900) check-in crush to preclude guests having to stand in line for 30 minutes just to get a room. The rooms are decent sized, bathroom clean, and bed comfortable enough with four good pillows. Breakfast is not too bad but I do wish they would offer any type of potato dish to compliment the eggs and meat choices. Coffee is always hot & strong so points for that.