Carolee G
16 de dezembro de 2023
I began my extended stay at the Residence Inn National Harbor on October 7th, 2023, during my home renovation. Regrettably, this period has been marred by unprofessional management, specifically by the Operations Manager, Ms. Kalisha Webb, leading to a decision to relocate. Despite resolving a sudden rate increase issue with my adjuster and ALE Solutions, Ms. Webb refused to accommodate my continued stay. Her demeanor throughout was not just unprofessional but also lacked integrity, showcasing a bullying attitude and a striking inconsistency in her communications. This situation has caused immense inconvenience. My son, home from college for the a month, and I now face the daunting task of relocating ourselves and our belongings to a new hotel. This unplanned move, amidst my home renovation, has added significant stress and disruption to our lives. The kindness of other staff members at the hotel does little to offset the negative impact of Ms. Webb's conduct. Her refusal to provide necessary accommodation, even after the rate increase was approved, and her overall lack of professionalism and integrity have been the primary reasons for my decision to seek lodging with another hotel brand. In summary, the management at Residence Inn National Harbor, particularly Ms. Webb's handling of my stay, has been a significant disappointment, leading to unnecessary stress and inconvenience for my family and me.
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