Residence Inn National Harbor Washington, DC Area

I attended a convention at the Gaylord and the daily breakfast and the paved walkway to the Gaylord was very convenient. It was clean, the service was great and it was super quiet.

服務態度非常好

Dear manager in the Residence in National Harbor. My name is Tamotsu Okato from Japan. I stayed at the Resident Inn at National Harbor on October 20-23, 2024. The room number is 224. I checked in on Sunday, October 20, 2024. I checked out on Thursday, October 24, 2024. The following are events on October 24, 2024. 8:30 I asked Jessica (?) to give me a receipt. She told me to wait to print out the receipt because the WIFI did not work. 9:30, I waited for more than one hour, but she said she could do nothing because the WIFI was still down. 9:40: I asked Jessica to send the receipt with an email to Residence Iin at Alexandria after the WIFI would recover. Jessica told me she would do it. 9:50 Then I left the residence in National Harbor. 5:pm, I checked in the residence in Alexandria. The room number is 518. 10pm, I called the front desk of the residence in Alexandria and asked whether they received the email from the Residence Inn in National Harbor. Please send me the receipt at the Residence Inn at National Harbor. Tamotsu Okato

THIS PLACE DOESNT HAVE ON SITE PARKING, management never followed up to my calls regarding them trying to fraudulently charge my card. You have to use the public garages available to anyone who visits the area. The mariner at the time of my arrival had no accessible spots available, and you can only sit in the registration lane for ten minutes (it would take me longer than that to get my son to the room with our luggage). This was important for me as a caregiver of a person in a wheelchair who chose this venue thinking it had attached parking for its patrons for the daily 24 dollar rate. The hotel falsely advertises on site parking. I would have chosen the Westin or another place that had valet since my son cannot walk long distances without help and I cannot push him and carry luggage by myself. The staff at the hotel did not cancel my reservation and seemed indifferent when I explained my dilemma since I picked this place over the Westin because I thought the parking was on site. They didn’t offer to see if the Westin had rooms or offer to help by storing our luggage if I had to push my son down the street. I called the customer service line and they lied and said I never came in to try to cancel because of the accessibility/false online information and refused to cancel. So the 800 number rep canceled it. Sad that they would try to take advantage of a person with a disability. It says on the website TWICE that parking is 24 a day onsite. Other hotels explain parking is with the public garages… At 5 am the next day, the local hotel tried to run my card anyway. Thankfully I didn’t use a valid card and rarely do for hotel reservations. Lesson to anyone else! Turn off your card or use a dummy card to make a reservation.

Not horrible, but I won’t stay here again. My family of 3 stayed in a one bedroom king bed with pull out sofa. As someone who gets hot at night, the ac would not get cool enough for us to be comfortable. Called the front desk and learned I wasn’t the only one who called about this issue. The bathroom was inside the bedroom and the toilet flushes so loud, I’m for sure the next room can hear it. I would prefer my other guest not have to come in the bedroom to use the bathroom. If you’re a light sleeper, you will be bothered by the bathroom light and the loudness of the toilet flushing. I would’ve left at 4am to go to another hotel but I didn’t want to wake up my daughter. Other than not being able to sleep, the hotel is in a nice location within the National Harbor. The staff was friendly and tried to be as helpful as possible.

I began my extended stay at the Residence Inn National Harbor on October 7th, 2023, during my home renovation. Regrettably, this period has been marred by unprofessional management, specifically by the Operations Manager, Ms. Kalisha Webb, leading to a decision to relocate. Despite resolving a sudden rate increase issue with my adjuster and ALE Solutions, Ms. Webb refused to accommodate my continued stay. Her demeanor throughout was not just unprofessional but also lacked integrity, showcasing a bullying attitude and a striking inconsistency in her communications. This situation has caused immense inconvenience. My son, home from college for the a month, and I now face the daunting task of relocating ourselves and our belongings to a new hotel. This unplanned move, amidst my home renovation, has added significant stress and disruption to our lives. The kindness of other staff members at the hotel does little to offset the negative impact of Ms. Webb's conduct. Her refusal to provide necessary accommodation, even after the rate increase was approved, and her overall lack of professionalism and integrity have been the primary reasons for my decision to seek lodging with another hotel brand. In summary, the management at Residence Inn National Harbor, particularly Ms. Webb's handling of my stay, has been a significant disappointment, leading to unnecessary stress and inconvenience for my family and me.

The hotel is directly across the street from the convention center, very convenient to numerous restaurants in the area. I've had lots of hotel stays post covid and many of my experiences are that the housekeeping has become nearly non-existent during your stay. Not the case here, the housekeeping was daily and excellent! I am kicking myself for forgetting to leave a tip for the housekeeper. The only negative (and it applies to many Residence Inn properties) is that the HVAC systems although very effective, are very noisy and can interrupt sleep.

Very glitzy on the outside but our room was not Marriott quality. We are Bonvoy-Marriott vacation owners and have stayed in many Marriotts. The curtain in our room was torn, the coffee maker did not work and leaked water, the air conditioner is loud and noisy, and our room with a view had a tiny view of the harbor, if I craned my neck. We did tell the front desk about the torn curtain since we wanted to be free of blame. Perhaps this room was a result of our use of the free night we earned? Very disappointed since this room was not what we usually experience with Marriott

The area is good for after work with plenty of food options. Parking is conveniently behind hotel but wish closer for safety. Hotel cleaning could be better but for extended stay requested daily cleaning. Staff has been polite and courteous when needed