Avid Hotel Fort Wayne North

A very new hotel, overall is good, but I stayed 4 nights, they don’t change towels everyday

My family and I stayed one night at the hotel. I am a IGH hotel reward member. I book from site paid $119 plus $50 damaged. Upon our arrival we immediately noticed how empty the hotel was for a fourth of July weekend ( July 6, 2024). Counted 6 cars in total including mine. There was only two hotel staff. Never seen housekeeeping.Entering the hotel it seem clean but boy was we wrong. We was placed on the fourth floor of hotel. We only seen TWO other guest while there. It's a 4 floor 80 room hotel. Our room was not keep up. Notices damage to headboards, holes in wall, the iron was dirty and orange stuff in shower and stain on sheets. After walking around on each floor.... I noticed it not so clean plus if you stay in room 101,201,301,401 there is a carmer above the door and pointing right at the door. A couple of the doors has paper sign on them. Outside area was okay. Four chairs and a table that was chip and damaged. Cigarette buts mix in the rocks. Siding on hotel chipped. Water hoses just laying out plus there was a trash can blocking a fire exit on the main floor. Beds were comfortable and coffee was good. Pool was out of order. Breakfast option was two hot sandwiches option the rest is grab and go. On July 13 2024 I placed a call to see where my $50 damaged deposit was. Told two different answers. Never received refund. Stay at your own judgment.

Back in Fort Wayne for a night, and Avid had the best rates while being close enough to downtown. It’s mostly the same as last visit, except check in was a little faster and breakfast had a few more sausage biscuits. Still no pool, and it’s unclear if there are plans to put one in (there’s a building permit on the window). For under $93 a night, this was a good deal.

avid, is a new brand of IHG for me. Nice minimalist room bet everything a road warrior / traveler needs. Coffee available in the lobby at all times. Good light, electric, desk, water pressure ect. A very special thanks to front desk Goldie, she makes everyone feel appreciated as a guest, very personalized and professional. Checkin was fast. She went above and beyond in service and communication when I left some property at the front desk upon check-in. Great Job Goldie! Next morning at checkout, she was on duty again. I noticed how Goldie interacted with guests, minor housekeeping issues, and general customer service. Goldie should be teaching procedures, processes, and if possible general service attitudes, she has it put together in practice.

This is a terrific hotel with a caring staff in a comfortable space. The hotel is quite new and with an appealing modern look inside and out. It’s located centrally for convenience. Rooms aren’t huge, but adequate and feel bigger than they are with oversized windows. There is no closet or closed storage, but adequate open storage and wall hangars. I’d have no hesitation staying here on my next visit to Fort Wayne.