Super 8 by Wyndham Fox Creek

This is not about the hotel but the BW Restaurant that is associated with the hotel. This is absolutely the worst restaurant - the service was deplorable, (see pictures below) for the food situation. Onion soup was from a can and had a tinny taste, hot water was brought in a plastic cup with a plastic cup and a straw. A girl with a hoodie walking around in and out of kitchen, clearly no service standards. If I was management at the super 8, I would be embarrassed to have this restaurant associated with my hotel.

I had to clean my own shower in order to use the shower and when I complained it was excuse after excuse they said they would correct issue but the lack of people that know how to run a hotel has left a bad taste and I will and my company will not be staying here again

My son and I went late at night as part of our travel/move back to Ontario from yukon. We arrived late at night like probably around 330/4 am. Although we only intended to have showers and a few hours of sleep we were booked in and the early check in fee was waved. When we arrived it took about 15 min to get hotwater. Due to a water emergency the water was turned off. No discount given, no coupon for meals given as advertised. They were willing to take a deposit but waved it which was nice, as I lot my credit card in my truck. Staff was nice but given our main reason to be there wS shower, I felt like a discount could have been given. Room was clean, no idea how the free breakfast was - we were sleeping. Staff were pleasant

It was a good place to stay over, after having a long day working. Also the Wyndham program is a bonus. If I return to Fox Creek, I will stay again there since I felt so comfortable and I feel I did a good choice 👍

I was a long term guest for work purposes. I would have continued to be were it not for the permanent manager replacing the temporary manager of several months. On an extension of my stay by several months they crippled by credit card with a hold of several thousand dollars which took weeks to clear. An agreement for manual only payments was established. Payments were made and if more was required, when asked was provided. Then the manager lied saying that the corporate offices put in a new system and withdrawing nearly $6000, wiping out the credit card to devastating effect. A payment of $1000 was lost and I had to show my own credit card statements to prove that they had taken the $1000. Once done, the manager refused to recognize the payment until he confirmed his bank received the funds. So whoever got a free $1000 for several weeks (or permanently) was never brought to account. Corporate HQ says repeatedly that they are not involved nor will be involved in any billing issues. Legal has refused to provide contact information for initiating action against the chain. Hallways had smell of rotting stagnant mold ridden water, carpets had stains, vending machines were broken and out of order. Stay away at all costs. Unethical, immoral, lying, cheating, criminal presentations by managers. Staff would be requested to have bills made or messages forwarded to management and near always never happened. Packages delivered and desk staff would deny reception of package only to have another shift confirm the package had arrived. The list is long. Under current management this is a horrible place - stay away - stay away - stay away!