Cresta Thapama Hotel

it's the place to be,nice friendly staff,always there to help...you won't regret your stay at thapama

The hotel hosted a music festival without prior notice or apology to guests so it was noisy the whole weekend until 4am and there was no parking for guests as all parking lots were taken up by the festival attendees and we were told to find parking in the street - management was nowhere to be found when we wanted to complain about the parking issue. The internet was horrible the whole weekend thus had to use my own data to hotspot and attend meetings.

We were on our way to the other end of Botswana and having taken longer than necessary at Ramokgwebana Border Post we decided to put up for the night in Francistown. When checking in the service was excellent, in the morning the breakfast was delicious and the staff who served us were helpful and smiling. I slept well and my only issue was the constant hooting in the morning, which I got to understand as there is a terminus nearby. Our car was safe and the whole experience was top notch. Kudos also to the security guy who came and chatted with us while packing. Will gladly stay there again when in Francistown.

Good accomodation and clean. However service at reception was poor as they seemed to be communicated an acute shortage of rooms, in the meantime there was plenty of rooms. Service at the bar by lady at the bar was welcoming

Location: Cresta Thapama is very well located, near three malls; access to shops and also a bus terminus (if one needs public transport for some reason). Rooms: Spacious room, I found it real airy I guess it was the sliding door/balcony effect. Fresh interior decor. But Do Not take a room the side of 211, where the door leads out yo a visual/sounds of the busy bus terminal. I think the numbers increase west 🤔 The bathroom is real dated, though, seen better. I hadn’t been to Francistown in a bit so I opted for outside restaurants, so nothing on food/beverages. Generally: some parts seemed under construction and thats not a bad thing. The reception side looks great on the outside. Service: Arrived tired, still had to wait for the front desk person to take three calls as I stood there. By call 3 I spoke out and somehow he was able to check me in. Please make front desk aware they really are your impression1. There is a way to handle calls without being rude, but the person standing before you CANNOT be left standing, ever. Appalling. I had had a call confirming I was en route and I clearly asked if I would be able to check in a few minutes before 2 pm and was informed this would be possible as it wasn’t full house; phoneman says ‘the room you were allocated is still being cleaned, so you would have to wait’. Exhausted I asked him to please just find me a room snd let me rest. Well, I ended up at Bus Terminus Rd.

Service was good. Very clean and modern rooms. The hotel is located next to shopping malls and public transportation, a walking distance to all. Overall good stay, secure place perfect for a family holiday trip

Great service from the staff. Very clean and spacious rooms. Hotel is next to a mall and public transport rank. The landscaping in also good..really nice outdoor areas where one can relax and enjoy the scenery

I would love to applaud the exceptional customer service I received from Cresta Thapama, from the welcoming front desk team to the attentive waitstaff, consistently goes above and beyond to ensure guests feel valued and cared for. Their professionalism and dedication create a warm and inviting atmosphere, leaving guests with a memorable experience. Additionally, the dining experience at Cresta Thapama is a culinary delight, with a diverse menu featuring both local and international dishes prepared with skill and attention to detail, satisfying even the most discerning palate.

Well all was well except for the bed that was not to comfortable in room 132 and the aircon that is facing the wrong side of the bed and may need adjustment for better air circulation as for everything else was fine