Coastal13849538613
29 de junho de 2023
We stayed for three nights at the beginning of June in an Alex Queen. Parking is an issue in Freiburg as no cars are allowed into the historic centre. So, we chose the Alex because being just outside the road that rings the centre, they do have a few parking spaces available (at a cost). The Alex is in a quiet area. The walk wasn't too far for us - about 15 minutes from Alex to centre. Our room was small but comfortable. The air conditioning worked well. The bed was perhaps a touch firm for me, but I got used to it. Breakfast was better than average. I really looked forward to the wonderful seeded loaf at the start of my day. The very best thing about the Alex though is their wonderful staff. You can tell that the management cares, because it shows through in the staff being able to be themselves and talk and act as they would want in offering the best service. I was particularly impressed with Simon and Christina. I unintentionally damaged two electrical sockets in our room by using a faulty UK adaptor. It was my fault completely and I told them as soon as I realised. Simon's first concern was to ensure that I could still charge my camera battery! The Hotel tried to fix the problem without replacing the sockets, but in the end that was what was needed and I paid them for the work. Quite right too, I damaged them.
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