Usuário convidado
12 de fevereiro de 2024
This was our second stay here, the first being 12 years ago. The hotel is well run, clean with a very good buffet breakfast and friendly, helpful staff. It is worth paying a little extra, as we did, for a 3rd floor room so that you have a good view of the ocean and harbour from the balcony. The location in the Old Town within yards of many restaurants whilst close to the cable car and bus services cannot be beaten. The hotel pool is not really usable unless you like cold swimming! It was cold in May the last time we stayed so it is not just a winter issue. The bathroom is quite small (not enough room for 2 people at once) with a shower over the bath rather than a shower cubicle. Whilst a good size empty fridge was in the room for wine, fruit juice etc from the supermarket there are no tea/ coffee making facilities though these can be purchased at the hotel bar. I had a problem with my credit card when I paid our bill but I raised this with the hotel after I realised the problem on returning home. The hotel manager agreed to put it right which is good of them as the mistake was not of their doing (or mine) but seemed to be caused by the card machine company. This is a very good indication of the hotel's attitude to customer service that they were willing to sort this out for me promptly and to my satisfaction. Many thanks to them for doing this - much appreciated.
Traduzir