Usuário convidado
9 de abril de 2023
If I could give this hotel a zero I would. The front desk male is very rude and not polite at all. He has no bedside manner at all. I did lie and say I only had one pet, but was found out to have more than one and he said we had to pay extra which we did. He demanded that housekeeping clean our room even though I was cleaning it and getting fresh linen and sheets. Or we would be kicked out. When we did he didn't like that we removed the animals out of the room so they could clean and told is to leave after paying the extra 140 dollars for the extra pet. We got no refund we paid for a week and a week for the additional pet and no refund. He screamed at me and my husband to get out or he would call the cops. We got everything out called the corporate office and called the cops ourselves. They did nothing. He then proceeded to call other hotels in the area and tell them not to let us get a room because our animals destroyed the room which was not true at ALL!!! He lied. I was cleaning the room and found brown crusty stuff all over the bathroom sink and and under the counter that overlaps the sink, it was gross. Our first night I swept and found tumble weeds of dog or cat hair under the nightstands. The air conditioner leaked water all over the floor when it was on. Never ever will be going to any Wydham hotel again. Especially Baymont Inn and Suites in Gallatin, TN.
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