Hilton Garden Inn Gallup

I frequently stay at Hilton properties. While roaming western NM we decided to spend the night in Gallup so we could hit Pie Town on Sunday. The Hampton Inn has had mixed reviews lately so we decided to try the Garden Inn. I used the Honors app to make a reservation the day before. It asked me to tell it a check-in time & I asked for 3:00. At the time I checked in online it didn't offer to let me pick a room. We arrived at the hotel at 3:00 and were told the room wasn't ready, they didn't have another room available and they had "no idea" when the room would be ready. We sat in the lobby for 45 minutes and a new person took over the reception desk and I asked her about our room and was told the room "I picked" wasn't ready. I hadn't picked a room because the app said I had to show up and show an ID. Unlike most of my experiences with Hilton it didn't offer to let me pick a room. But she followed up and said but I have an identical room ready if you would like it. Yes please....I hadn't specified a room to begin with. Otherwise I would have given this property a 4 or 5. Everything was clean and worked as advertised. Next time in Gallup I think I will try the Hampton Inn which apparently has been remodeled recently and has free breakfast.

Front desk was very pleasant at check in and check out. Great stay. Rooms were large, clean, had dinner at hotel. Our server and his helper were wonderful! Beds were comfortable. Nice shower. Nice staff. Walmart within walking distance. Pleasant stay.

Very clean and well appointed hotel in Gallup. The restaurant and bar are great as you don’t have to leave the hotel in search of food. Starla checked us in and she was 5⭐️! Rooms comfortable and relatively quiet. The bed was extremely comfortable. Definitely a “go to” stop when traveling I-40.

The front desk staff didn’t seem too friendly. But the hotel was extremely clean. The bar and restaurant staff were friendly and helpful. It is a beautiful property but the location is so so. I don’t know if it would be my first choice to stay there again.

This is a great place, our 3rd time staying here on cross country road trips. Friendly staff, spotlessly clean, good breakfast (included as Honors Diamond). Very easy on & off I40. Close to restaurants & shopping. Be sure to take some time & explore this cool little town. We will definitely stay again.

The location is convenient and the public spaces are nice, but I was a bit disappointed with our room. We had ordered a King Bed, but they gave us a Queen and said that it was a King as if we couldn't tell the difference. The carpet was frayed at the edge and was a definite trip hazard. The bathroom door was on a relatively tight a spring and it kept going closed. We like to use a night light in the bathroom, but since the door kept closing, the room was dark. The corner of the bed sticks out and I managed to whack my shins twice in the dark. The kid at the front desk was pleasant enough, but didn't quite seem to know what he was doing and didn't give us the parking sticker that was required to park in the lot. They charge for Breakfast which I find annoying since more of the other hotels we use in the same price range include the breakfast with the room. For positives... the bed was very comfortable and they had different firmnesses for pillows so both of us found a pillow we liked. They have the microwave, refrigerator combination so we were able to eat in our room at the end of a very long drive. Wifi was strong so I was able to upload some photos this evening.

Tucked just off Interstate 40, the Hilton Garden Inn Gallup stands as a beacon of hospitality and comfort, a veritable oasis for weary travelers and caffeine enthusiasts alike. Stepping into the welcoming lounge, you're greeted by an aroma that whispers, "Take a load off, friend," and coffee that flows freely all day long—because sleep is for the weak. The restaurant here is a culinary masterpiece where breakfast, lunch, and supper are more than meals; they’re events. The breakfast is so good, I half-expect a marching band to celebrate my first bite of fluffy pancakes. Lunch and supper? Let’s just say if my own cooking tasted this good, I’d have Michelin stars. The rooms are spacious sanctuaries of comfort, perfect for anyone who’s ever tried to stretch out on a twin bed and failed. These rooms practically beg you to unwind, with king beds so cozy, I’ve seriously considered smuggling one home (don’t worry, Hilton, I resisted). Location-wise, this hotel couldn’t be better placed if it tried. Surrounded by restaurants and stores, it’s like living in a tiny, walkable city where everything you need is just a stone’s throw away. Need a snack? No problem. Craving some retail therapy? You’re covered. But let’s get to the pièce de résistance: the service. It’s the kind of exceptional service that could make a royal butler blush. The front desk staff not only remembers your name but probably also your favorite color, your pet’s birthday, and the last book you read. Housekeeping strives for perfection, turning your room into a pristine paradise. And the waitstaff? They’re the kind of folks who would make even Gordon Ramsay say, “Wow, they’re good.” The Hilton Garden Inn Gallup isn’t just a hotel; it’s a home away from home, a place where work trips turn into mini-vacations and where you’re treated like family—if your family were incredibly attentive and always had fresh coffee. Highly recommend, 11/10, would stay forever if I could.

I would not recommend this hotel as they told me when I checked in that I would have $15 per person allowance to be applied to meals. I found out after having their over priced breakfast, $15 for an omelet. that I only had a $10 credit. I protested at checkout but no response from mgt. The carpet needs replacing as its ripped. If you stay there, go elsewhere to eat.

We are Hilton Honors Members and enjoy the perks in addition to the normal high standards. I would, though, caution the homeless situation in the area. There are several shelters in the area and we had four panhandling from the car to the front door.