JackiJo
5 de outubro de 2024
Booked this hotel for one night before a cruise. We arrived late at around 10pm. Check in was ok, the man there wasn’t very informative or overly nice. The room was ok, but very dark. The beds seemed to be clean, but the shower looked like it hadn’t been cleaned in a while. We were asked about taking the shuttle to the cruise port which we signed up for. The next morning the bill was under my door with a $15 charge for shuttle on it. We got a phone call from Dee saying shuttle was running late and it wouldnt pick us up until 11:35. Our check in time at port was 11-11:30 so we decided to walk. We stopped at front desk and spoke to a lady with black hair and she said no problem, we will refund you the $15. I checked my CC when I got home and no refund so I emailed them and got no response. I would find somewhere else if I come back to area. Clearly the employees and management here are lacking. It is way overpriced for those rooms and they charge you for services you didn’t use. Also the breakfast is the worst we have ever had and we travel a lot.
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