Hotel Garden

We booked the hotel via ***********, but there was some problems with the payment so we could’nt complete the booking .. We called the hotel and said, that we would like to book the hotel without *********** .. The hotel says that it’s perfectly fine, it was an agreement for 14 days, and that we can just come and pay there .. When we arrived in Italy, 6 people, driven 1600km by car and with 3 agreed hotel rooms, he told us that he has no available rooms and that everything is fully booked .. So we were left without a place to stay after 22 hours of driving with a lot of traffic queues, and without sleep .. Bad service, he did’nt care at all, and did’nt want to help us find another place to stay ..