Avaliações do Novotel Genève Centre

Resposta da hospedagem: Caro hóspede, Obrigado por sua avaliação sobre nosso hotel. Lamentamos saber sobre os inconvenientes que você enfrentou durante sua estadia em relação ao serviço de depósito de bagagem e à situação do banheiro. Nosso objetivo é fornecer uma experiência perfeita e confortável para todos os nossos hóspedes, e é evidente que falhamos em seu caso. Entendemos a importância de armazenar bagagem para a conveniência de nossos hóspedes, especialmente quando viajam para mais longe, e geralmente oferecemos esse serviço gratuitamente. Além disso, nossa equipe de manutenção está à disposição para resolver quaisquer problemas prontamente, como a infeliz inundação em seu banheiro, para garantir que nossos hóspedes possam aproveitar sua estadia ao máximo. Embora entendamos que essa experiência pode ter afetado sua visão do nosso hotel, esperamos que você tenha conseguido apreciar nossa localização central, que fica a uma curta distância de muitas das atrações de Genebra, incluindo o belo Lago Genebra, e a conveniência do transporte público prontamente disponível para nossos hóspedes. Esperamos recebê-lo de volta no futuro. Tudo de bom. Gregory Viandaz Gerente de Operações

Resposta da hospedagem: Dear Guest,Thank you for this great feedback.We are thrilled to hear that your stay at Novotel Genève Centre was such a success.It’s wonderful that our central location made exploring Geneva so convenient for your family. Our team takes great pride in maintaining high standards of cleanliness and ensuring our facilities meet every guest’s needs. We’re also delighted you found the amenities and nearby surroundings added to your experience. Knowing you loved the property as a whole is the best compliment we could receive.We all look forward to seeing you again in the future. Best regards,Gregory Viandaz Operations Manager

Resposta da hospedagem: Dear Abdul Rahman,Thank you for this high rating.We're delighted our central location served your business needs so well. Being steps away from both corporate hubs and Lake Geneva's tranquility makes us a favorite among professionals like yourself.Our team takes pride in offering this strategic base for exploring Geneva's charms between meetings. The lakeside stroll you mentioned remains one of the best ways to unwind after a busy day.We hope to welcome you back in the future.Best regards,Nicolas GoureauGeneral Manager

Resposta da hospedagem: Dear Guest,Thank you for your positive review.We are delighted to hear that you had a brilliant stay at Novotel Genève Centre.It’s wonderful to know our team’s support and the comfort of your room contributed to a relaxing visit. We take pride in offering a peaceful environment, and we’re thrilled this made your stay enjoyable.We hope to welcome you back soon.Best regards,Nicolas GoureauGeneral Manager

Resposta da hospedagem: Dear Guest,Thank you for sharing this good rating.It brings us great joy to know that you had such a memorable stay with us.We are thrilled that our spacious and modern accommodations met your expectations, and that you found everything impeccably maintained. Our team takes pride in delivering attentive service, and your recognition of their professionalism means a lot. We’re also glad you enjoyed the diverse breakfast options—it’s always a pleasure to start the day with fresh, quality ingredients.With our central location, we’re happy to be your gateway to Geneva’s lakeside charm, historic quarters, and business hubs. We look forward to welcoming you back for another seamless experience, whether for leisure or work.We look forward to seeing you again in the future.Kind regards,Nicolas GoureauGeneral Manager

Resposta da hospedagem: Dear Guest, We would like to thank you for this review about your experience in our hotel.It is fantastic that you had such a positive experience at Novotel Genève Centre.We are delighted that you found our surroundings spacious and comfortable, and that our reception team made you feel welcome. Our team takes pride in maintaining clean and tidy rooms with plenty of space for our guests to relax. We are also glad you appreciated the convenient access to transportation options during your stay.We look forward to welcoming you back. Best wishes,Gregory Viandaz, Operations Manager

Resposta da hospedagem: Dear Christopher, Thank you for taking the time to share your review.We are delighted that you appreciated the convenient location of our hotel, the adequacy of our room sizes, and our breakfast offerings. It is always our aim to provide a comfortable and enjoyable experience for our guests, and we're glad these aspects contributed positively to your stay.However, we regret to hear about the difficulties you encountered with our parking facilities. Our parking is designed to accommodate vehicles up to 1.7m high, and while we ensure the security and accessibility with an elevator connecting the parking to the lobby, we understand that navigating the space can be challenging for larger vehicles. We apologize for any inconvenience this may have caused you. Regarding the overall value, we acknowledge that Switzerland can be on the higher side in terms of expenses, and we strive to keep our prices competitive while offering a range of amenities and services to enhance our guests' experience.Nonetheless, we are pleased that you found the accessibility to public transport and proximity to the airport beneficial during your stay. With our prime location in the heart of Geneva and near Lake Léman, we hope that our guests can enjoy the best of the city's offerings, including restaurants, bars, and shops, as well as the convenience of being close to major transport hubs.We hope we will have the opportunity to see you again in the future. Best regards,Nicolas GoureauGeneral Manager

Resposta da hospedagem: Dear Kong, Thank you for taking the time to share your review.We find it rewarding that your stay with us was enjoyable overall.We are pleased that you appreciated our central location, as well as the variety and quality of amenities available at our hotel. Our dedicated team takes pride in ensuring a comfortable and convenient experience for our guests.Nonetheless, we are sorry to hear that our breakfast selection did not meet your expectations. We offer a diverse buffet breakfast on the ground floor, with options ranging from pastries and cereals to various breads, fruit, and hot dishes. We appreciate your input and will consider it as we always strive to improve our offerings.Finally, we are delighted to know that you found our staff to be polite. Our team is committed to providing the highest level of service and it is always encouraging to hear that their efforts have been recognized by our guests.We hope we will have the opportunity to see you again in the future. Best regards,Gregory ViandazOperations Manager

Resposta da hospedagem: Dear Guest, Thanks for your review about our hotel.We are thrilled that you appreciated the spaciousness of your accommodations, the extensive amenities in your bathroom, and our delightful breakfast offerings. It's wonderful to know that our team's dedication to service made a positive impact on your experience with us.We are hoping to welcome you back in the future. All the best.Gregory ViandazOperations Manager

Resposta da hospedagem: Dear Guest, Thank you for taking the time to share your feedback.We are delighted that your stay at Novotel Genève Centre met your expectations.Your kind words about our welcoming team members and the proximity to various dining establishments warm our hearts.Regarding the morning dining options, we value your suggestions and will take them into consideration.Finally, we are pleased you found our central position advantageous, with Geneva Station just moments away.We do hope that we will have the chance to see you again in the future.Best wishes,Gregory Viandaz, Operations Manager

Resposta da hospedagem: Dear Guest, Thanks for your review about our hotel.We are truly pleased that you had a memorable stay at Novotel Genève Centre.We are delighted that you appreciated the spaciousness of our rooms, the advantageous location of our hotel, and the overall safety of the surrounding area. Our central location in Geneva ensures that guests are just a short walk away from Lake Geneva and various attractions, while enjoying the comfort and security we strive to provide.We are hoping to welcome you back in the future. All the best.Nicolas GoureauGeneral Manager

Resposta da hospedagem: Dear Warm,Thank you for taking the time to review your stay.Your satisfaction is one of our top priorities, and unfortunately, it seems that we did not meet all your expectations, and we would like to apologise. We are sorry you felt our service was not up to our usual high expectations; rest assured, we will address this with the manager.We hope that you will return in the future for a more enjoyable stay. Kindest regards,Nicolas GoureauGeneral Manager

Resposta da hospedagem: Dear Ricky, Thank you for taking the time to share your review.We are thrilled to hear that your stay with us was enjoyable.We are pleased that the convenient location of our hotel, just a short walk from the train station and the bustling city center, enhanced your experience in Geneva. It is great to know that our team's hospitality contributed positively to your visit and that the possibility of an early check-in, subject to room availability, added to your comfort. We're also delighted that you appreciated the array of dining options nearby, including the Asian cuisine you mentioned.We hope we will have the opportunity to see you again in the future. Best regards,Nicolas GoureauGeneral Manager

Resposta da hospedagem: Dear Guest,Thank you for taking the time to share your experience with us.We are delighted that your stay at Novotel Genève Centre met your expectations.The strategic placement of our establishment, steps away from the train station and at the heart of the city center, makes it convenient for both business and leisure travelers to explore Geneva's attractions, dining venues and cultural sites.We look forward to welcoming you back on your next visit to Geneva.Best regards,Gregory Viandaz, Operations Manager