Ion Delemon Premier Suites Genting

The hotel was so good. Will come again. The weather so cool and it's good for honeymoon.

Check in from 11 to 15 July 2024. Check in reception is at carpark level 3 . It was a very bad experience. We were given a room at Tower 5 506 under Ion Delemen Premier suites. When we enter, the floor was dirty. It looks like the place might have been vacant for a while. It had a musty and sewage smell. The table is full of marks that cannot be removed. We asked for high floor but were given level 6. The cabinets in the hall are invaded with cockroaches. The master bedroom bathroom door cannot open wide enough as the hanger bar blocked the door way. They do not provide face towel. The safe in the room cannot be used. The corridor is full of dust and hair with no maintenance done. Call and WhatsApp the receptionist after the sent serviceman to dismantle the bathroom bar. I strongly request for a room change and given Tower 2 Level 16 04 under Grand Ion Delemen Hotel. The management is under Maple Home.The room was better at least the corridor does not look dirty. The living cabinet still have small cockroaches. The drain smell still exists. The master bedroom blanket has red blood stains. It shown that the housekeeping did not send it to wash. Housekeeping only clean your room if u stay more than 4 days. Please do not book this rooms especially if you want a happy trip.

Parking need to pay rm20 per day Toilet bau rokok Checkin kat parking level 3 Yg lain ok2 shj

The customer service is terrible, once booked the host never contact us to send check in info. We have to call the customer service last minute before check in to receive all the info. The unit doesn’t provide any cutlery and cleaning detergent. The sofa hand strange feeling while sitting on it, feels like sitting on a wooden bench.

Unit is very clean except for the sofa. Shower area in master room not convenient for elderly

So so so big and clean room mind refresh wow wow wow wow amazing cloud come through window wow

very good experience. will consider booking again. thank you

Noisy when on the air conditioner! Can’t sleep at all! Toilet is improperly cleaned up. Too foggy during our stay, not sure what was the view from the balcony at all… ha… went back only after hopping at Genting Sky Avenue, Premium Outlets. Drove to the hotel was challenging/ quite dangerous due to heavy fog, raining and with narrow road. Suggest to reach hotel before night time with better visibility.

Worse Check-in Experience! Sleazy check in as this booking is not direct to hotel. It's an Airbnb manage by maple home group and their check in is the worse ever. Other guests also spend between 1 to 2 hours looking for the check in counter which they use a car and given and you have to walk around different towers and car park levels to look for them. Hotel lobby is for direct hotel guests booked thru the websites. All the booking thru here are under this Airbnb maple home group. They collect RM200 deposit from you when u check in and car park fees RM20 also need to pay as they are not under hotel. Location is very far away from the main Genting Resort and it's very dark deep inside. Don't be cheated, this place is a nightmares as you will be wasting your time to look for the car to check in. Worse ever experienced for guest!!