Resorts World Genting - First World Hotel

Hotel is huge, room clean, was lucky to get a corner room n I could see the sunrise, its a Food paradise n great shopping.

The room cleaning typically occurs between 3:30 to 4:30 pm. This often meant we couldn’t rest in the room after coming back from outside. The price is affordable and the location is good. But should be more clean.

Not recommended for a family stay....the toilet is too small,no space to turn around.

You need a lot of patience queuing for checkin. Queue to register your passport to their system, queue to self-checkin only to find out that there's no more available eventhough booked way too ahead, queue to get a queue# for assitance, queue to get assistance. It took hours for us just to checkin. At 10am, their construction at Tower 3 starts which is very annoying as it is too loud.

The hotel check in was bad, rooms were below average for the price charged The staff response is bad, one of the staff tried to be a little helpful but not very successful Rather stay in another hotel in genting highlands

This hotel is ok for 1 night stay and for the convenient purpose of going to the casino. The check in process is super terrible and no clear instruction to people who booked through 3rd party like Trip.com etc that they have to do some registration first before you can even check in, wasted our time queuing at the self check in kiosk, I don't know why such simple notice cannot be place all over the lobby area. We stayed in non-smoking level but still can smell people smoking at nigh, but at least the room cleanness is ok. . Oh ya there have people right at the lobby keep asking if you want to buy the room stay, hotel side mentioned illegal but no action taken. For the amount spent for such hotel room, I don't think is worth the value at all. If you are super gambler then this is good hotel because your routine is just Eat Sleep Gamble Repeat