Neo+ Penang

Friendly staff, clean environment, a place like home. Near to shopping malls. Good location for Vegetarian

Upon entering our room, immediately I was hit by the unmistakable aroma of sun-dried fabric. I love that smell in a room. Cleanliness was generally quite good. I just have one complaint - the pillow is a bit flat. I didn't sleep well and woke up with a slightly sore neck because of that. Next time I'll asked for extra pillows.

The location of the hotel was so strategic but hotel look kind old, everything seems like in the 90s and the swimming pool kinda not giving

The location is great. Room is very spacious and clean but soundproof not so good. Bed is also very comfortable. Able to hear the neighbor's noise and bar music across the road (till 12am). Water pressure also a bit slow.

Room 2002 First night there was insect bites but I brushed it off. Second night there were more intense insect bites and the itch woke me up. I turned on the lights and found bed bugs. The time was 4:30am. I had to request for a room change in the middle of the night. I reluctantly wake my elderly mom and young child up. They changed me to room 1902. Upon entry the room was very dusty. There were dust and hairs on the bedsheet and dust on the countertops. We were too exhausted at this point to ask for another room.

Hotel bathroom very clean and bed very comfortable. Location is very convenient, staff very friendly and helpful. It’s a great hotel, I will highly recommended to my friends and family to stayed at this hotel😄

Hot sport location. Clean room but soundproof not so good. Able to hear the neighbor's noise. Water pressure also a bit slow

Strategic location to everywhere. The sound proofing is poor although the hotel has assigned me a higher floor, 19 floors to be exact. Luckily I have no trouble in sleeping/I am a good sleeper. I think it’s something unavoidable, given the location in the hustle and bustle of the city. As a first time user of trip.com, therefore I got some discount in paying for the total bill. The most I love is the water dispenser. I can get refilling easily and stay hydrated throughout the stay. Nice komtar view at night is a plus point.

Should improve the ventilation of restaurant, my shirt full of smell after the breakfast.