Gero Onsen Yamagataya

My stay at this hot spring hotel was disappointing, especially in terms of food and service. The dinner experience lacked any semblance of service standards. The food was already placed in the room before we entered, and the waiter merely asked if we lit the fire without offering explanations or providing a menu. They also kept forgetting different cutlery for various dishes, making the experience feel chaotic and unprofessional. The food itself was very ordinary, far below the quality I've experienced at other hot spring hotels. The private onsen was another letdown, as the water switch was broken, leaving us unable to adjust the temperature or flow. This meant enduring uncomfortably hot water throughout. Breakfast was similarly disappointing—simple and uninspired, offering no surprises or variety. Overall, this hotel fell well short of the standard expected from a hot spring retreat.

My stay at the Gero Onsen Yamagataya was a truly memorable experience. This charming hotel offers a delightful combination of stunning views, convenient shopping, and, of course, the relaxing bliss of a traditional onsen. The views from the hotel were simply breathtaking. Whether it was from my room or the common areas, I was constantly treated to picturesque landscapes of the surrounding area. It added a special touch to my stay, creating a sense of tranquility and connection with nature. One of the unexpected highlights was the hotel's in-house souvenir shop. It was surprisingly well-stocked with high-quality local crafts and treats, making it incredibly convenient to find unique gifts for friends and family (and maybe a little something for myself!). The selection was impressive, and the prices were reasonable. Of course, no onsen hotel review would be complete without mentioning the onsen itself. The onsen at Yamagataya was fantastic. The various pools offered a range of temperatures and experiences, perfect for unwinding after a day of exploring. The serene atmosphere added to the overall sense of relaxation and rejuvenation. Overall, my stay at the Gero Onsen Yamagataya was exceptional. The combination of the stunning views, the convenient shopping, and the wonderful onsen experience made for a truly relaxing and enjoyable getaway. I highly recommend this hotel to anyone seeking a traditional Japanese onsen experience with a touch of modern comfort.

Hotel staff are very kind and friendly. Room is rather small for hotspring hotel and facilities are rather old. Food are nice. Nothing much to complain about in general.

Awesome food and service of their staff. Clean place with nice onsen.

The room size was good . It’s a well maintained hotel . The food offered for dinner was good as well . Will stay again if I visit Gero Onsen .

Better than my expect