Garden & City Clermont-Ferrand - Gerzat

Hôtel présentant un sérieux problème de sécurité, Piscine accessible par des jeunes non clients via n parking mitoyen, Une personne déambule sur le parking avec une arme a feu à 22H suite à des querelles,.... Personnel à l'accueil sympathique mais visiblement problème de sous-effectif.

I cannot review the accomodation in terms of what was inside as we never were allowed access. We contacted the hotel as to procedure as to arriving after the reception closed and were emailed back saying do not worry we will text you the details we dont need to do anything. However after travelling through France and arriving at 23:00, we checked and there were no texts, no emails - only a locked gate. There was an intercom, that I tried, I then tried the out of hours number on the gate - however no answer - only a recorded message stating that they were closed and they were available in the morning (!). Now we had all our kids in the car, now with no where to stay, there was no options available to contact anyone - every number we tried there was no answer - only that they were closed. We had to find at that time, a new accomodation so we could sleep safely. I complained to the hotel, however they refuse to refund - even though they did not provide the information needed. They said they did ( which wasnt true ) - I asked them to show me they did - because I know they didnt - but they could not prove it, I could however prove that I had no email or text or call from them. But that doesnt seem to matter - that they did NOT fulfil their side of the deal to allow me access. As far as I was aware, we paid for a service, that was reliant on their process working to give us out of hours access, which their side failed - so it was their fault - we lost out, and so had to pay for Gerzat and then another accomodation because of their failure. Essentially it is fraud - but all you can do is complain, and they just refuse - and apologise about the unusual booking - yes it is unusual - so unusually refund me because it was awful having to sort that out... believe me after driving 100s of miles, the only thing we wanted was to get in and sleep - we tried every avenue possible to get in other than ramming the gates. So my advice is - choose a more reliable accomodation, certainly dont trust their process

On our way to Spain we decided to stay one night at this hotel it was a big disappointment the place was very dirty, and smelly the bathroom upstairs was filthy the shower head not working the tub was dirty mold everywhere The beds were very uncomfortable and the sheets and pillows smelled very bad, TV not working, no air conditioning, staff Very RUDE, and for the price we paid, sleeping in our car would've been better anyway very bad experience! I DO NOT RECOMMEND THIS HOTEL.

This was a unusual experience, especially with it being the first time in France! We chose this place because it was along the way with how many kilometers we wanted to drive with children for the day. The accommodations of a pool, open living space, sleeping spaces, free parking, and price (without the breakfast) were appealing. Front desk staff was bilingual and made a good and quick check-in experience. However, after that we had some disappointment at the pool... there were people at the pool that were obviously not supposed to be there, and a hotel manager was asking everyone what their room numbers were to use the pool. As a previous manager myself, I would like to advise the hotel to not ask for guests to give out hotel rooms out loud for security purposes, and I was very uncomfortable giving out my room number in front of people who shouldn't have been at the pool anyway. (Ask to show the room key instead). After much arguing between the manager and the non-guests, they finally caved left (not following any pool rules of any sort). Directly after that we had the next unfortunate drama of a bunch of teenagers jumping the fence and attempting to use the pool. I immediately informed the same manager, and she quickly escorted them out. After apologizing, she also clarified that there are budget cuts with security and that the security guard works only at certain times....obviously this is an issue with continuous break ins and I can't help but mention that some investments in maintenance would help. The fence behind the pool area needs to be fixed, a more secured and higher fence along the pool area, and a key card system to be established so that only guests can access the entrance to the pool (as the door was left open, so of course people could enter). On a positive note, the room was good enough for us for a one night stay - it was clean but just a bit run down. We did not eat the breakfast during our stay as we preferred to experience a French bakery along the way instead.

We the criteria we had were, somewhere we could eat, safe parking, comfy bed, WiFi, and a fridge/freezer to store medication . Garden and city provided all this and more, very roomy, very quiet at night, comfy bed and great breakfast to send us on our way.

The place is ok and good value for money. In our case there was an unfortunate situation. We were a group of 7 people and we arrived late (10pm). At arrival, our key was in a safe and we went to the apartment were we found that it have not been cleaned from the last users. All towels were dirty, beds undone, etc. We were told where to find the keys for another apartment by phone and we moved to that one. The new apartment was only for 6 people so the 3 children had to squeeze into a double sofa-bed.

Un rapport qualité/prix à retravailler ! L'ensemble est vétuste et pas très propre : literie matelas mousse / sommier qui se désagrège / cuisine présentant des traces de rouille et de moisissures... Le petit déjeuner est correct mais le personnel manque de réactivité pour réassortir les pains et viennoiseries. Des fruits frais auraient été bienvenus, surtout compte tenu du prix facturé ! Seuls points positifs : un personnel très compétent pour conseiller sur les attractions touristiques à proximité / un emplacement idéal / la piscine

Date reservation 8 au 9 juin 2024 ..Appart Hôtel spacieux et propre ..Accueil chaleureux à la reception .Chambre no 202 vue de jardin super . Je recommande à 100 % je retournerai à cet endroit à mon prochain passage Clermont-Ferrand Gerzat.

hôtellerie ayant besoin d'un rafraichissement ( humidité et odeur de moisi), literie à changer; partie cuisine mal équipée avec manque de couverts et d'ustensiles; sinon lieu tranquille et accueil parfait.