Avaliações do Novotel Melbourne Glen Waverley

Resposta da propriedade: Dear Teena,Thank you so much for your kind words! We are thrilled to hear that you had a good experience with us and that you appreciated the cleanliness and enjoyed our breakfast. It’s our priority to provide a comfortable and enjoyable stay, and we’re happy we were able to meet your expectations.We look forward to welcoming you again in the future.Warm regards,Ashan AbeykoonGeneral Manager

Resposta da propriedade: Thank you for taking the time to share your feedback. We're pleased to hear that you enjoyed our good location and found the community neighborhood environment convenient.We appreciate your kind words and look forward to welcoming you back for another enjoyable stay.Best regards,Mannoj AroraGuest Services Manager

Resposta da propriedade: Dear Guest,Thank you for taking the time to provide us feedback regarding your stay. I am glad your overall stay with us was a pleasant one.I am particularly happy that you like our location close to many eateries, movie and bowling and shopping centre.Your feedback is very important to us. i will share it with our team.We look forward to welcoming you back in near future.Kind regards,Ashan Abeykoon-General Manager

Resposta da propriedade: Dear Chum, Thank you so much for your kind words! We are thrilled to hear that you had a great experience and that our service met your expectations. Our team takes pride in providing excellent service, and your feedback truly motivates us to keep up the good work. We look forward to welcoming you back soon! Warm regards, Ashan Abeykoon General Manager

Resposta da propriedade: Dear Guest ,We very much appreciate your comments regarding your stay at the Novotel Melbourne Glen Waverley. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services.Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one.Sincerely,Ashan AbeykoonGeneral Manager

Resposta da propriedade: Dear Vincent,We very much appreciate your comments regarding your stay at the Novotel Melbourne Glen Waverley. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services.Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one.Sincerely,Ashan AbeykoonGeneral Manager

Resposta da propriedade: Dear Guest,We very much appreciate your comments regarding your stay at the Novotel Melbourne Glen Waverley. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services.Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one.Sincerely,Ashan AbeykoonGeneral Manager

Resposta da propriedade: Dear Guest, Thank you for taking the time to share your feedback about your recent stay at our hotel. We are delighted to hear that you had a great experience and enjoyed our convenient location near the big mall and numerous eateries. It is always our goal to provide our guests with a comfortable and enjoyable stay, and we are pleased to know that we met your expectations. Your positive comments are truly appreciated by our entire team. We look forward to welcoming you back on your next visit.Kind regards, Ashan Abeykoon- General Manager

Resposta da propriedade: Dear Guest,We very much appreciate your comments regarding your stay at the Novotel Melbourne Glen Waverley. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services.Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one.Sincerely,Ashan AbeykoonGeneral Manager

Resposta da propriedade: Dear Mian,We very much appreciate your comments regarding your stay at the Novotel Melbourne Glen Waverley. I am delighted to read that you felt your overall stay was comfortable and that you enjoyed the fact we are in a central location It is always a pleasure to receive positive feedback. Your feedback serves as an encouragement to all of our staff as we strive to continuously improve the quality of our services.Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one.Sincerely,Ashan AbeykoonGeneral Manager

Resposta da propriedade: Dear Guest,Thank you for sharing your concerns with us. The food and beverage team made every effort to assist you and offered everything possible to address your needs. Prior to your feedback, we have not received any complaints regarding dirty plates or utensils.However, the management and the team have also addressed the way in which the situation was handled. They mentioned that while your frustration was understandable, there was concern about the way you addressed the team, particularly when you yelled and swore at staff members, using offensive language, including the F-word. When the team attempted to calmly speak with you and ask for mutual respect, it was reported that you responded by saying, “This is Australia, and as a guest, you can use such language.”At our hotel, we believe in creating a respectful environment for both our guests and staff. We expect all guests to treat our team with the same respect that we extend to them.Thank you for your feedback.Kind RegardsNovotel Melbourne Glen Waverley .

Resposta da propriedade: Dear Pipizhoupipi,Thank you for your detailed review! We're delighted to hear that you enjoyed the cleanliness of the room, the quality of the surrounding environment, and the convenience of the location with so many essential services nearby. It's wonderful to know that these aspects contributed to your positive experience.We also appreciate your feedback about the quilt cover. We understand that the bedding style might be different from what some guests are accustomed to, and we apologies if any inconvenience caused.Thank you again for taking the time to share your thoughts. We hope to welcome you back in the future!Warm Regards,Udari PereraGuest Services Manager

Resposta da propriedade: Dear Guest,Thank you for your thoughtful review! We're so glad you found our location convenient, especially with the easy access to the train station and the variety of nearby restaurants. We truly appreciate your feedback, and we hope to welcome you back soon to explore even more of the local area.Warm Regards,Udari PereraGuest Services Manager

Resposta da propriedade: Dear valued guest,Thank you for sharing your feedback regarding your recent stay at Novotel. We appreciate your positive comments and are pleased to hear that you found our location convenient.Our hotel’s proximity to the bustling food street, with its diverse range of restaurants, is indeed a highlight. Whether you’re craving Chinese cuisine or exploring other culinary delights, you’ll find plenty of options just steps away.We look forward to welcoming you back to Novotel on your next visit.Sincerely,Ashan AbeykoonGeneral Manager