Diamma Resort Conference & Spa

This is a horrible hotel. This is not a 5* hotel and clearly, it's overpriced. Lots of fake stuff that they advertise which don't exist: - all included is not all included, i.e, only thing they serve is beer and some other simple drinks; - all included drinks its only in a certain bar, and not all bars, which means if you are in the beach, you can't get a drink from the beach bar, you need to walk to the bar in the hotel (same for the swimming pool bar) - it's only from 10am to 10pm; - free snacks only from 4pm-5pm; - breakfast, lunch and dinner are always the same food and most of the food doesn't have a description; - The pool is only open from 10 am to 6pm; They have rooms in the hotel and in the villa. Beware when making a reservation because you might get settled in the villa and it's horrible. The cleaning service, if you can call it that, is terribl: - They don't change the sheets; - They don't clean the bathroom or the room; - They don't replace towels or anything; - Everyday we have a new complaint and we go to the reception to complain, they say they are gonna handle it, and nothing gets fixed; - No shampoo for 5 days. Things mentioned in booking which don't exist: - There is no indoor swimming pool (they say it's currently unavailable in August) - There is no entertainment - the Internet exists but it's very slow and you need to keep reconnecting - they turn off the coffee machine after breakfast - there are two restaurants of the hotel but they are not included in the all included - the spa and the massages are paid - no activities (none at all, inexistent) - there is no nightclub - no room service - no breakfast in bed - no vending machines - no lift in the villa - no water slide Other things worth mentioning: - no life guard in the pool (we saw a man had problems and a guest in the hotel had to go rescue him); - on one day, we had no water to take showers. - the next two days we had no hot water. - the phone in the room doesn't work. - they don't turn on the swimming pool waterfalls - the beach bar is nonexistent (even though you have to pay there if you are all inclusive) - Our room came without the tv remote, not cleaned, without the fridge, with the cups to take coffee or tea but no tea or coffee (or water), no input to connect the water heater.. Positive notes: - The all inclusive bar guy does all he can with the low resources he has; - Nothing else. In my opinion, worst stay I've had and my suggestion is to not waste your money into this hotel. There are much better options around this location.

Cleaning: 1. Ceiling with mold; 2. Joints of the tiles with mold; 3. The change of towels does not happen daily and, many days, lack of towels 4. The change of sheets is not done: we removed the pillowcases from the pillow because they were dirty and the stateroom attendant simply put them back on; 5. The customer has to make the bed, the sheet is left on top of the bed, folded; 6. Pool bathroom impossible to be used due to lack of cleanliness (recurrent). Guest service: 1. Exchange rate: at the reception is the information of 1€ 130 leke. In the bar of the main building and in the pool bar there is no kind of written information and the waiters practice 1€ 100 leke. At the beach bar, there is no kind of written information (again) and it is practiced 1€ 90 leke; 2. When the request was made to associate the credit card with the room, numerous obstacles were presented and the guest service manager had an improper attitude towards the customer starting to snort; 3. When the request to speak to the management team, it was informed that no one would be available, it would take at least 30 minutes. After waiting, no one from the management team deigned to talk to us, the information was simply passed through the guest service people; 4. Paid pool towels, even if it's all inclusive. Food and beverage department: 1. There is only one bar included in the all inclusive package; 2. Coffee is only available for breakfast. Lunch and dinner are partly paid for. It happened that there were no coffee beans in the bar of the main building and we were told to go (we, the customer) to the a la carte restaurant to get our coffee. When we ordered coffee from the restaurant manager, it was first denied and after much insistence it ended up being served; 3. Very poor selection of drinks in the all inclusive bar (there is no sparkling wine and no cocktails, only simple drinks); 4. Non-existent table service most of the time at the beach bar when the bar servers are on site, sitting at the counter on the mobile phone: the customer has to go to the counter to be served and in bad manners; 5. Bartender from the pool bar smoking inside the counter: simply puts the cigarette on the ashtray, makes the cocktails without washing his hands and, when he finishes, he goes back to the cigarette; 6. Was refused at the beach bar to put the expense in the room bill when we had been informed in the guest service that it was possible; 7. There is no water available in the room; 8. There are no water bottles available at the all inclusive bar. Infrastructure: 1. Split bedroom wall; 2. Broken bathroom tile; 3. On the booking is the information of a pool on the rooftop, non-existent.

Three stars are enough for this hotel because it meet my personal requirements as a 5 star hotel.One connection room only has 1 bathroom which is not enough for a family of 5 and it was not equipped with common bathroom necessities.But the staff was welcoming!

Oh my god, Don you ever think of booking this hotel. the hotel is nice, big, and nice details. but it stops there, no service, breakfast buffet and the dining hall is dirty, if you are not at breakfast at 07:30, then there is no more food. no one in the hotel shows the warm and good culture that the Albanian people have. Cleaning the rooms comes and goes, one day you get towels, but you lose the coffee cup, the next day you get a coffee cup, and then you lose something else. and when they have finished washing the floor, the room is dirtier from all the hairs and dirt from the other rooms. The hotel has set itself at 5 stars, but sorry, hotels only get 2 stars from me. If you are traveling and need a bed to sleep in, this is a nice hotel, but I do not recommend a longer stay. and the hotel is located side by side with a party hotel, so you get music, and the volume is so loud that you get to clean your ears.

The food service was one of the worst, you have to wait for everything. I give staff a -50 point, they were so rude, especially the parking guard. He acted like that was its hotel, he didn’t do his job right, was never at his place, and also didn’t wear a uniform.