Adanti
3 de setembro de 2024
I booked a non-smoking room with my husband, but when I arrived at the hotel, they gave me a room that smelled of smoke—it was obviously a smoking room. When I requested a change, they told me that all the rooms were fully booked. They provided some room fragrance, but it didn’t help; the smoke smell lingered all night, making it difficult to sleep.
When I spoke with the receptionist, they mentioned that "Trip.com" didn’t notify the hotel about my non-smoking room preference, which is why I ended up with a smoky room. I’m not sure where the fault lies, but despite the room issues, the breakfast was delicious.
Very bad experience :(
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