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4.6/5
Muito bom
843 avaliação
Para garantir a autenticidade das avaliações exibidas, não calculamos apenas uma média. Em vez disso, analisamos a credibilidade da avaliação e a data da estadia do hóspede para determinar a classificação final.
Avaliações verificadas
Agradável e bem localizado4.6
Comodidades4.5
Atendimento4.6
Limpeza4.6
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Todas as avaliações(843)
Avaliações positivas(825)
Avaliações com fotos/vídeo(111)
Café da manhã delicioso(116)
Ambiente elegante(87)
Equipe da recepção cordial(83)
Estacionamento conveniente(56)
Quartos grandes(41)
Ótimo para viagens a negócios(23)
Chuveiro difícil de usar(13)
Luxuoso(9)
Avaliações negativas(18)
Usuário convidado
Quarto Deluxe (2 camas)
Hospedou-se em jul 2024
Viaje com amigos
1 avaliação
4.0/5
Muito bom
Publicado em 27 ago 2024
Excellent service and very polite and helpful staff
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Resposta da propriedade: Thank you very much for giving us a valuable evaluation in your busy schedule, but I didn't win your five-point praise, which shows that we still don't do well. We will continue to work hard. If you have any questions or dissatisfaction during your stay, you can ask us in time. We will do our best to help you solve them until you are satisfied! At the same time, we will also use our sincerity and enthusiasm to provide the best service for every guest. We are looking forward to leaving a good check-in experience and feeling for every guest. I sincerely hope that you can give us a chance. We will definitely make you feel a different Huayu. We are waiting for your visit here. I wish you a happy family and all the best!
Usuário convidado
Quarto Deluxe (2 camas)
Hospedou-se em out 2023
Negócios
12 avaliação
4.7/5
Incrível
Publicado em 28 nov 2023
Staff was really nice with great services. The facility is too old to match the rating. Water was just a little warm at the end of shower. Water was running on the floor. it would flood the bath room if there is not the second floor drain. The tiny TV was probably 20 years old with bad speakers.
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Resposta da propriedade: 非常感謝您能在百忙之中給予我們寶貴的評價,但是沒有贏得您的五分好評,説明我們還有做的不到位的地方。我們一定會繼續努力,在您入住期間有任何問題和不滿都可以及時向我們提出,我們一定會全力幫您解決直至您的滿意為止!同時也會用我們的真摯和熱情為每一位賓客提供最優質的服務,我們非常期待能夠給每位賓客留下美好的入住體驗及感受。真誠的希望您能夠給我們一次機會,我們一定會讓您感受到不一樣的華裕,在此等候您的光臨,祝您闔家歡樂,萬事如意!
YitKeong
Quarto Deluxe (2 camas)
Hospedou-se em fev 2024
Negócios
1 avaliação
5.0/5
Excepcional
Publicado em 19 mar 2024
Good location and easy to go around.
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Resposta da propriedade: Dear guests, we are communicating through the Internet. Your praise, a simple sentence is very good, and we are all moved to the point where our hearts are surging.Our Huayu International Hotel is located in the East District of Gongyi City, close to Gongyi's administrative institutions and high-end residential areas, and to the west of Gongyi City Cultural Square. The air in the East District is fresh and cool in the summer evenings, with recreational facilities, fitness dances, and Local retail of small items allows you to feel the humanistic atmosphere of Gongyi people while taking a walk after dinner.The hotel offers Chinese food at mass consumer prices. I believe our first-class service and delicious and affordable dishes will surely satisfy you.
ISSA
Quarto Deluxe (2 camas)
Hospedou-se em mar 2023
Negócios
4 avaliação
5.0/5
Excepcional
Publicado em 7 abr 2023
It’s perfect
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Resposta da propriedade: 尊敬的賓客您好, 您的讚賞給予酒店很大的鼓舞,也是我們進步的動力,我們會繼續保持熱忱,致力為每一位客人提供賓至如歸的入住感受。客人的每一個需求都是我們真誠為之努力的方向。我們一定更加努力, 不斷完善提高,力爭做得更好期待下一次的出行, 我們能為您創造更加完美服務。
Eric Norman
Quarto Deluxe (2 camas)
Hospedou-se em jun 2022
Sozinho(a)
2 avaliação
1.5/5
Publicado em 1 ago 2022
1) The hotel’s location is not convenient for visiting for any of the scenic or historic sights in Gongyi city. It is not within walking distance of any place you would want to see or visit. You must take a taxi to and from the hotel to see anything in the ci
2) There are other hotels that are more conveniently located in the Gongyi city center on Xinhua Lu, Renmin Lu, etc., but they are not allowed to accept foreigner
3) The room walls were extremely thin. I could hear the sound of people in the two rooms next door on both sides of me flushing the toilet, talking and using their cell phones late at night. The sound of people talking loudly in the corridor outside my room could be heard through the closed door. There is no soundproofing.
4) There was some strange mechanical clanking sound in the wall right behind my bed headboard that went on 24/7 and never really stopped.
5) As a result of #1 and #2 above, I did not get a good night’s sleep during the three days I stayed there.
6) People were smoking in the corridor and in their rooms with the doors open on a floor clearly labeled by signage as a “No Smoking Floor.”
7) When I came back to my room at noon on the third day after a morning out sightseeing, I found that the room hadn’t been cleaned yet.
8) The hotel’s front entrance has a series of two layers of extremely heavy bank vault doors that customers must repeatedly push open to go in and out of the lobby but hotel staff standing right inside the doors lazily do nothing to help the guests open and close the doors. I’m physically disabled and this was very painful for my shoulder injuries.
9) Similarly, there is a very steep walk up an incline from the road to the building’s front door, but the driveway is intentionally kept closed, blocked off to vehicles so your car is not allowed to drive up to the building entrance to drop you off or pick you up.
10) The hotel’s security guard team is way overly zealous and extremely racist. Every day I stayed there they continuously treated me with watchful suspicion every time they saw me, watched me, endlessly stared at me, followed me, repeatedly got directly right in my face, shined flashlights in my face, called each other for back up so they could confront me together in a group. I was not allowed to sit in the hotel lobby. I was constantly questioned as to what I was doing there. The hotel’s security team treated me like a criminal, like a terrorist, like a ******, and not like a respected customer, all because I wasn’t Chinese. They do not make foreign guests feel welcome in their hotel.
11) None of the hotel’s staff speak any English, despite this being called a “International” hotel and despite being the only hotel in Gongyi city that is currently licensed to accept foreign guests. There’s nothing international about it all. Foreign guests must be able to communicate with hotel staff in Chinese.
12) As a result of #4, check in and check out were very difficult.
13) On the third day I stayed five hours extra past check out time, and was willing to pay a half-day extra, but instead they kept my whole 300 Rmb deposit and charged me for a full extra third day and night. The way I see it, they owe me money in the form of a half day's room rate refund.
14) Unfortunately, this is the only hotel in Gongyi City that is currently licensed to accept foreign guests, and it’s the only one listed on the Trip.com website. Gongyi is one of my favorite places in China to visit. I’ve been there three times and would like to go back again, but I would never stay at this hotel ever again. It’s not worth its 4 stars and not worthy of the word “international.
15) The hotel claims to have different types of rooms with various different names and rates, but actually, due to the overall floorplan, the rooms are basically all the same.
18) There was a cigarette burn on the carpet.
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Resposta da propriedade: Dear guest, thank you for choosing Huayu International Hotel. We deeply apologize for the issues you have raised. We understand that no matter what method you use, we cannot compensate for the inconvenience and losses caused to you. However, to express our apologies, we sincerely invite you to come to our hotel when you come to Gongyi in the future. We will prove our changes through practical actions and report this matter to relevant departments. The hotel has also discussed and studied this matter, and we will make improvements accordingly. Finally, we sincerely invite you again. In the future, you may come to Huayu again to see our changes. Customer satisfaction is our greatest wish. Providing customers with perfect service and stay experience has always been our pursuit. However, there are still many shortcomings and problems in our work. We will work harder in the future and look forward to providing you with a better and more wonderful stay experience when we meet again. We sincerely look forward to your next visit!
MAHMOUD KROUMA
Quarto executivo duplo
Hospedou-se em jul 2022
Negócios
28 avaliação
4.0/5
Muito bom
Publicado em 3 set 2022
It was nice stay
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Resposta da propriedade: 非常感謝您能在百忙之中給予我們寶貴的評價,但是沒有贏得您的五分好評,説明我們還有做的不到位的地方。我們一定會繼續努力,在您入住期間有任何問題和不滿都可以及時向我們提出,我們一定會全力幫您解決直至您的滿意為止!同時也會用我們的真摯和熱情為每一位賓客提供最優質的服務,我們非常期待能夠給每位賓客留下美好的入住體驗及感受。真誠的希望您能夠給我們一次機會,我們一定會讓您感受到不一樣的華裕,在此等候您的光臨,祝您闔家歡樂,萬事如意!
Resposta da propriedade: 【房間寬敞明亮,交通便利,服務熱情,設備齊全】尊敬的客人,感謝您對我們酒店的青睞。您的認可和鼓勵,我們前台小夥伴都很激動呢。我們致力於每一位像您這樣的旅人提供家一般的温暖。“海內存知己,天涯若比鄰”,願您的生活如詩如畫,充滿陽光與歡笑,歡迎您常回家看看!!!
Resposta da propriedade: 尊敬的顧客,這次入住沒有給您百分百的滿意我們非常遺憾,我們依然懷着感恩的心謝謝親選擇我們華裕國際酒店。請您在下次入住時及時告知前台,我們將迅速為您更換房間或進行維修,確保您的舒適體驗。您的反饋對我們至關重要,將幫助我們持續改進,確保每位客人都能享受到美好的住宿環境。真誠的希望您能夠給我們一次機會,我們一定會讓您感受到不一樣的華裕,在此等候您的光臨,祝您闔家歡樂,萬事如意!
Resposta da propriedade: 【交通便利,服務熱情、房間乾淨衞生、早餐豐盛】尊敬的賓客您好!當我看到您留下的這段評論時,就彷彿在這喧囂塵世中收到了一封來自遠方的温暖書信。您對我們服務的認可,我感到所有同事們的付出都有了意義,您的每一句稱讚,都如同春日裏的暖陽,温暖着我們團隊每一個人的心田,這對於我們而言,是莫大的榮幸。我們會一直努力,就是想讓奔波在外的遊人,能在陌生的城市裡,找到一處安心的港灣。希望您下次到鞏義的時候再次選擇我們酒店,華裕家人在此等候您的光臨,祝您旅途愉快,身體健康!
Resposta da propriedade: 【交通便利,免費停車,設施齊全,早餐豐盛】非常感謝您能在百忙之中給予我們寶貴的評價,但是沒有贏得您的五分好評,説明我們還有做的不到位的地方。對於您所提出的問題我們也會跟進處理,裝修改造升級我們已經在籌備之中。同時也會用我們的真摯和熱情為每一位賓客提供最優質的服務,我們非常期待能夠給每位賓客留下美好的入住體驗及感受。華裕國際酒店願意成為您温馨的停歇驛站,祝您和您的家人身體健康,生活愉快,期待我們下次見面喲!
Resposta da propriedade: 尊敬的顧客,這次入住沒有給您百分百的滿意我們非常遺憾,我們依然懷着感恩的心謝謝親選擇我們華裕國際酒店。請您在下次入住時及時告知前台,我們將迅速為您更換房間,確保您的舒適體驗。對於您所提出的問題我們非常抱歉,我們也會及時跟進處理,請您一定要來見證我們的見證喲,華裕國際酒店願意成為您温馨的停歇驛站,祝您和您的家人身體健康,生活愉快,期待我們下次見面喲!
Resposta da propriedade: 尊敬的顧客,我們對清潔工作的疏漏感到非常抱歉。請在下次入住時及時告知前台,我們將迅速為您更換房間或進行維修,確保您的舒適體驗。您的反饋對我們至關重要,將幫助我們持續改進,確保每位客人都能享受到潔凈的住宿環境。真誠的希望您能夠給我們一次機會,我們一定會讓您感受到不一樣的華裕,在此等候您的光臨,祝您闔家歡樂,萬事如意!
Usuário convidado
Quarto Deluxe (2 camas)
Hospedou-se em set 2024
Viaje com amigos
2 avaliação
5.0/5
Excepcional
Publicado em 4 out 2024
服務態度好,早餐樣式很多,房間乾淨衞生,一如既往的好!
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Resposta da propriedade: 【房間乾淨衞生、服務熱情、早餐豐富】非常感謝親的評價,感謝您對華裕的支持!華裕國際是一家高級商務酒店,集客房、用餐、宴會為一體的多功能酒店,我們會繼續努力,用我們的真摯和熱情為每一位賓客提供最優質的服務。我們的早餐中西自助,品種豐富多樣,有西式甜點、麪包、咖啡、牛奶、酸奶麥片、也有鞏義特色小吃胡辣湯、豆腐腦等,現新增雜糧煎餅、現炸手工油條、手工小餛飩,我們也在一直不斷地在豐富和調整菜品,爭取符合絕大多數賓客的滿意,也希望您能一如既往的關注和支持我們,希望您下次入住和用餐時看到不一樣的華裕,華裕家人在此等候您的光臨,祝您旅途愉快,身體健康!
Resposta da propriedade: 【房間乾淨衞生、服務熱情、早餐豐富】非常感謝親的評價,感謝您對華裕的支持!華裕國際是一家高級商務酒店,集客房、用餐、宴會為一體的多功能酒店,我們會繼續努力,用我們的真摯和熱情為每一位賓客提供最優質的服務。我們的早餐中西自助,品種豐富多樣,有西式甜點、麪包、咖啡、牛奶、酸奶麥片、也有鞏義特色小吃胡辣湯、豆腐腦等,現新增雜糧煎餅、現炸手工油條、手工小餛飩,我們也在一直不斷地在豐富和調整菜品,爭取符合絕大多數賓客的滿意,也希望您能一如既往的關注和支持我們,希望您下次入住和用餐時看到不一樣的華裕,華裕家人在此等候您的光臨,祝您旅途愉快,身體健康。
Usuário convidado
Quarto deluxe individual
Hospedou-se em abr 2024
Negócios
1 avaliação
3.2/5
Publicado em 25 mai 2024
1. 호텔안에 식당이 아침은 양식만 저녀엔 중식만 열어서 점심, 저녁엔 식사가 불편함
2. 호텔이 약간 시끄러움 -- 중국인 들 영향인 듯
3. 영어가 안되서 번역기 사용
4. 아침식사가 너무 늦어 밥먹고 일 나가기가 어려움
5. 공항버스 데스크가 있는데 티켓팅이 아니고 메모지에 수기로 적고 손님은 근거를 안주다 보니 중국말 모르는 외국인은 이해할 수 없어 많이 불편함
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Resposta da propriedade: 非常感謝您能在百忙之中給予我們寶貴的評價,但是沒有贏得您的五分好評,説明我們還有做的不到位的地方。對於您所提出的問題我們非常抱歉,我們也會及時跟進處理。同時也會用我們的真摯和熱情為每一位賓客提供最優質的服務,我們非常期待能夠給每位賓客留下美好的入住體驗及感受。真誠的希望您能夠給我們一次機會,我們一定會讓您感受到不一樣的華裕,在此等候您的光臨,祝您闔家歡樂,萬事如意!