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22 de julho de 2024
I have no idea how this is #1 in Gonzales. During the entire stay, I only saw one other guest in the morning when I was drinking my coffee. Contrary to what their website states, there is no daily housekeeping. In fact, one room was left open and uncleaned the entire time we were there. At one point when I walked past, there was a cleaning cart in there and one of the beds had finally been made. We did not get clean towels or any extra toiletries. I scoped out a closet that had some clean towels and toilet paper rolls. The sheets were paper thin and there were only two sorry pillows. There was NEVER anyone at the front desk to assist. Nobody refilled the water in the keurigs that were in the hallway, so I did it. Also to note, they do not follow their own cancellation policy, which states if you cancel within 48 hours you lose one night's stay. They will keep the entire amount, no matter the reason, and they do not respond to email. We had to beg them to give us the other nights we had reserved and then they only offered credit. Even that wasn't done correctly. The whole place had a weird vibe and the last night we appeared to be the only ones in the entire place. I would never stay there, again.
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