Usuário convidado
31 de janeiro de 2023
We planned a family vacation in Grandby, we had stayed at the St Christophe in 2018 and had the best time. We decided to go again as we had the best experience previously. Big mistake, never again will I go there and will tell my friends and family to stay away from this place. Everything is in need of repairs, shower handle fell while trying to take a shower, pavers are falling around the hot tub,wood deck is rotten, sauna and gas fire pit don't work. Do not go for breakfast, there is very little offered. A few croissant, scrambled eggs, sausages (if you are lucky), a toaster that does not work, etc, you get the idea. We were under the impression that breakfast was included, especially for the price we paid and considering that there was not enough to go around for all their guests. Nope, at check out they charged us $130 for our "breakfast". I finally ask to speak to the manager, after a conversation with her, she finally agreed to credit the $130. I then ask who can I contact regarding my stay, I was given a business card with the GM email, I emailed him the very next day and receive and email back from Gina the administrator, explaining that the GM was too busy to respond to my email. She proceeded with "we are so sorry, you did not enjoy your stay with us, we would like if you could give us a second chance in the future', I paid over $1600 for 2 rooms for 2 nights. No attempts on their part to offer some type of credit or refund. This hotel is family owned, it is falling apart. Someone will get hurt, especially around their outdoor pool, hot top or on the wood deck.
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