Usuário convidado
27 de junho de 2024
Our stay was for one week during our honeymoon. Upon our arrival we were given an excellent welcome by Tina, who explained every detail with professionalism and clarity. The front desk works with great customer care, and Chloe, Harish, and everyone else always supported us with every request. Unfortunately, our experience with the restaurant staff was not the best. They almost always forgot something when ordering and there was absolutely no organization in the distribution of waiters to the various tables. Since the restaurant was not full of customers we expected more attention. Colette and Nanda stand out in their work, you can see that they are experienced. Always correct, attentive and full of professionalism and love for their work. The experience that disappointed us most was the decision to eliminate the established evening menu and have us order "a la carte " (after a couple of days of our arrival). They had very little choice and very unremarkable menus for a 4-star hotel. Based on the price we paid for food, in our opinion, it was unfair to eliminate the breakfast buffet and leave so little choice for guests who paid fully only because there were few guests in the hotel. After a complaint from another couple to this decision, they arranged a special, plentiful and special dinner for all of us, and this definitely improved our mood and gratitude. This we appreciated very much. I hope for their sake that they can improve this aspect in the future. The beach as proudly shown in the photos (with weddings held on the beach and along the waterfront with direct access to the water) is practically nonexistent. Even during low tide there was no possibility of " straying to the beach " but only to the area on the sand in front of the hotel that was saparated by large rocks blocking the strong waves. As far as I'm concerned it can be considered a very nice three-star hotel.
Traduzir