VS Gandía Palace Hotel

В номере не было даже тапочек, отель средненький, но отличный бассейн

Ha sido una estancia magnífica

Completely comprised by the worst checking-in experience of our lives 5.0 Liked · The breakfast buffet was very good. Excellent coffee, good variety of options. Nice breakfast room, not over crowded. Disliked · Checking in at reception was the worst experience of many years of checking in at many types of hotels, in many countries, for both business and pleasure. It was the most unwelcoming process, where my wife and I felt like potential criminals. We had paid in full, in advance, when making the booking, for the six nights. That's fine. We were asked for our credit card to be scanned for a pre-authorisation. Why? we asked. "Its for security for the room" we were told. My wife asked "is this in case we damage or trash the room". The receptionist smiled and nodded. Then came the "terms and conditions" which we were asked to sign. This was four A4 pages of small font script, in SPANISH. "Fine we said, Can we have the English version?" We don't speak Spanish and are from Ireland. We can't sign a four page document we can't read. Besides which we are fully paid in advance and you have additionally taken an authorisation of our card for any damage that we cause. What further assurances are required in a four page document. We explained very calmly and politely that we can't sign a document we can't understand. Another receptionist colleague offered to translate the "important bits" of the document for us verbally. We declined. A signature on a document is a legally binding acceptance of the document in its totality. Ignorance is no defence in law. They had another mini conference about this with what appeared to be a shift manager, ( who didn't acknowledge us or come over to where we were standing at reception) and then they advised us that they would translate the document using A.I. but after another 15 minutes of us waiting then announced that they couldn't translate it. They would allow us to complete check-in and if we came back to the reception desk the following day they should have a translation for us to sign. We didn't go back to the reception.

Lovely rooms with Seaview, excellent location. All the staff we encountered were friendly and helpful. I work in aviation and travel alot. I always look forward to arriving at this hotel. Always a warm and genuinely friendly welcome. Staff always let me know what is going on in the area.

I spent my vacations in this great hotel during 2022, and it was awesome, Definitely I'll come back. It was the perfect bday gift that my boyfriend gave me. Very happy to be so close to the beach. Breakfasr also so complete.

Hotel bueno,habitación enorme con terraza, camas muy grandes y colchones cómodos. Muy tranquilo para descansar, no se oye nada de ruido por la noche . El comedor muy bien atendido, personal muy amable y atentos.Pero el bufet poca variación y muy repetitivo, a la cena los del último grupo no había bastantes cosas,sobretodo de postres. A pesar del bufet estuvimos muy cómodos y repetirlas.

Estuvimos en este hotel desde 4 al día 11 del presente mes , el mismo superó nuestras expectativas ya que nos sentimos como en casa en familia , el servicio muy bueno tanto en atención como en las ofertas , quiero mencionar a Silvia maître del Hotel muy atenta con los clientes con su bonita sonrisa y siempre dando lo mejor al punto que cumplimos aniversario y se encargo de que nuestra noche en sala fiesta fuera la mejor!!!!!!!!, la animación muy buena en especial las noches con Niurka ...todo un talento en el piano !!!!!!y su grupo haciendo bailar a todos , considero que todo el personal del hotel cumple con sus funciones y contribuye a que la estancia de los clientes sea la mejor. En cuanto a las comidas que ofrecen las encontramos muy a gusto en cuanto a variedad, presentación y elaboración para mi un..... 10 ....en sentido general recomiendo este hotel aquellas personas que optan por pasar unas felices vacaciones. Carmen María Campos Barrancos y Mariano de la Rosa Pérez habitación 106.

Si vas a éste hotel con intención de descansar no lo vas a conseguir, ya que tienen una matraca de música todo el día, aparte de un bar al lado del hotel, el Tiki bar, en el que están los clientes en la calle hasta altas horas de la madrugada metiendo mucho ruido,