Usuário convidado
30 de janeiro de 2023
The hotel was nice, clean, and convenient. The breakfast selection was not up to Hampton standards but the breakfast staff very friendly and helpful. The main problem was with room 401. It was next door to a room marked "storage" that turned out to house mechanical equipment. The equipment ran very loudly and you could feel the vibrations in our bed. It awakened me at 4am and I notified the desk manager James and I asked about the Hampton Inn 100% guarantee. He check my reservation, saw I requested a quiet room, and questioned why no one would have warned me about my room choice of 401 (it seems to me the staff must be aware of a noise issue in that location for him to make such a comment). He apologized and said he did not have the authority to take action but would notify the hotel manager Kate Manning. This was Saturday morning and she was off for the weekend. I was told she would contact me Monday. It is now Thursday and still no contact. I've been a Hilton Honors member for a long time and am currently a diamond member and I cannot remember a time when I have been so ignored or treated so badly.
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