Usuário convidado
27 de fevereiro de 2023
My parents and I stayed at the Econo Lodge in Greenville MS on the night of November 21st 2022 while on a road trip. The room was charged to my (French citizen) father's credit card and the operation appeared successful. The next day, the woman from the front desk called us after we had checked out to say the operation had failed and she asked us to provide the card number again. I refused at first for fear of a second charge but she promised there would be only one so we gave her the numbers again. Back to France a couple weeks later, my father discovered the room had been charged twice, once on the first night and the second time the next day as we had feared. He immediately sent them a letter requesting a refund that was ignored. He then asked for my help. I called the hotel in January 9, January 10, January 11, January 13, January 24, January 25 and again in Feb 16. Each time I am told they can confirm the 2 charges and will refund us or get back to me within the day. I never hear back and we have not been refunded. Other than refusing to refund a double charge that is entirely their mistake, the hotel was less than clean, the towels stained, the coffee machine not working... All in all - do not stay there
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