Hampton Inn Columbus-South

Never went wrong with Hamptons

It was fine, not the nicest nor worst Hampton. A bit dated, but totally functional. Stayed in 341 and there was a lot of noise outside late at night— several motorcycles and people in the parking lot who were loud enough I could hear their conversations. Whenever Fox News is on the tv at a hotel breakfast, that hotel can only get three stars max. I don’t make the rules.

This weekend should have been a memorable celebration for my girlfriend, Terris, marking her 50th birthday in Columbus, Ohio. Instead, our stay at the Hampton Inn on 4017 Jackpot Road, Grove City, was overshadowed by an incident that compels us to call for immediate action and introspection from the hotel management. Upon returning to the hotel around 1 AM, ahead of our group, we were confronted with a situation that was both unexpected and unwarranted. The front desk attendant, LeAnne, informed us of the hotel's check-in policy, which necessitated Terris's son's presence. We acknowledged the policy and explained that her son was indeed on his way to the hotel to comply with this requirement. However, LeAnne refused to believe us, treating us as if we were deceitful and had just arrived without any intention of adhering to the policy. Despite our efforts to accommodate her concerns and find a resolution, LeAnne's demeanor remained confrontational and dismissive. Terris, seeking to de-escalate the situation, proposed a simple solution: transferring the booking from her son's name to hers. Yet, instead of engaging with this proposal, LeAnne escalated the situation by calling the police—a reaction that was both disproportionate and deeply troubling. The involvement of the police only compounded the distress of the situation, with LeAnne making baseless accusations against Terris. This experience highlights a significant failure in customer service, raising concerns about the consistency and application of hotel policies, as well as the professional conduct of its staff. We share this account not in search of retribution but to advocate for meaningful change and accountability. The incident at the Hampton Inn in Grove City is a stark reminder of the need for clear, fair policies and the importance of treating all guests with respect and dignity. It is unacceptable for guests to be met with suspicion and hostility, particularly when they are actively trying to comply with hotel requirements. Our call to action is for the Hampton Inn and its leadership to address this incident head-on, to reevaluate their training programs, and to ensure their staff is equipped to handle situations with professionalism and empathy. Everyone deserves to be treated with respect, without having to prove their honesty or intentions. We urge our community and allies to join us in seeking not just justice for Terris but also systemic improvements that foster a welcoming and discrimination-free environment for all guests. #JusticeForTerris #RespectInHospitality #EndRacialBias

Clean room good hot breakfast. Right beside Roosters which is delicious. Awful WiFi really put a damper on my evening. Probably try another hotel next time I’m in the area because of this. The hotel is located in what I felt was a safe area. Bed was comfy

Mr and my wife checked in on the app the day before and picked our room online. We had a room with a king size bed and was comfy. Free coffee in the lobby and coffee maker, microwave and refrigerator in the room. The pool was warm and large . Nice exercise room . Overall service was good to excellent and 5 stars.

This was another well organized group stay at this hotel, thanks to Elizabeth. I greatly appreciate her efforts to make us feel welcome. The location is excellent and is surrounded by great restaurants and stores. Breakfast was ready early and had good variety. We will surely stay here again! Thanks to Elizabeth and her staff!

Be careful when walking on the first floor, I tripped over the loose carpet several times on the way back from the front desk. The hotel manager would not allow water bottles to be in the pool area. They were more concerned about drinks at the tables than supplying the guests with pool towels. When we asked the front desk for pool towels, we were asked for our room number. Only one elevator was working, and the ice machine on our floor did not work. I was very disappointed in how management ran this Hampton Inn.

Checked in online- needed to make some changes and get keys manager was not friendly and acted as if it was an inconvenience. Needed pool towels for the group of kids staying in the hotel I was with. Was given one and a shrug that this was all that was had. Then asked for each person to come ask for a towel instead of just giving towels to one guest. Employees super picky with water bottles being in the pool area. Lobby/breakfast area wasn’t the cleanest after breakfast. Will not be staying at this hotel and after this experience I’ll be doing more research of Hampton Inn’s before staying in another to make sure the staff isn’t so up tight.

Staff: Friendly Rooms: Spacious and Clean Bathroom: Only complaint is one could upgrade tub Price: Fair with CAA Option Pool: Awesome and was warm! Breakfast: More than plentiful Parking: Ample and Safe Location: Easily Accessible would stay again!