Usuário anônimo
24 de maio de 2024
Terrible hotel. Terrible service attitude.
1. DO NOT book the Plus Room. The photos were totally different from what they provided. The room you will get for Plus Room will not be the one they show you, instead you will get the room as Picture 1 & 2 - which you will not have a space to open your luggages. I was told by the staff that the photos were just for reference only, which sounds really ridiculous as the descriptions were totally MISLEADING their customers. Most importantly, they tried to KICKED US OUT from the hotel when I told them it was totally unreasonable for giving us the room that doesn’t match the descriptions. They informed us at 10PM that they have landlord problem which we will need to move out by 8am the next morning. Which was very obvious that they did that on purpose to try to kick their customer out when their customer were trying to raise a reasonable request.
2. They said they will be providing 2 free cocktails for each customer, but I didn’t receive any coupon or cocktails during my 8nights stay.
3. The room service was not clean, they didn’t clean nor sweep the floor; which was really frustrated during the raining season. Besides, they will not provide new slippers each day, you will need to ask for slippers from the cleaner yourself.
4. The attitude of the ladies at the reception when during check in was not friendly at all. When arrived,all of us were carrying a lot of luggages so I need some time to find the booking reference. The ladies at the reception shouted us twice ask if we’re checking in, and I need to tell her to wait to stop her from yelling at us for the 3rd times.
5. The Lifts are very slow, as the hotel located in an old building, so it does need times for everyone to wait for the lifts.
6. The room was dirty when checked in. As you can see see in pic 3 & 4, there were stains on the table and the hair from the last customer, it was actually disgusting.
Overall, it was a very unpleasant stay. I will not recommend this hotel as they’re way more better choices near Beijing roads with the same price
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