Avaliações do Atour Hotel (Guilin Two Rivers and Four Lakes Elephant Trunk Hill)

Resposta da propriedade: Prezado hóspede, lamentamos muito por lhe proporcionar uma experiência de estadia desagradável. Refletimos profundamente sobre o seu problema de odor no banheiro, realizaremos imediatamente uma limpeza e desinfecção abrangentes e fortaleceremos a gestão diária da higiene para garantir que todos os hóspedes possam desfrutar de um ambiente de acomodação confortável e limpo. Ao mesmo tempo, também ajustaremos a fragrância do quarto para garantir o conforto dos hóspedes. Em relação ao problema que você mencionou que o garçom acabou de limpar, vamos treinar novamente o pessoal para melhorar a qualidade do serviço. Obrigado novamente pelo seu feedback. Continuaremos trabalhando duro para melhorar e oferecer melhores serviços aos nossos hóspedes. Aguardamos sua visita novamente, iremos atendê-lo de todo o coração.

Resposta da propriedade: Caros convidados: Olá! Lamentamos muito que você tenha tido uma experiência de check-in ruim durante sua estadia. Com base em suas sugestões, iremos lembrá-lo quando fizermos chamadas de atendimento subsequentes. Lamentamos também que houvesse poucos quartos para escolher quando você fez o check-in , por isso não escolhemos um. Faremos o possível para solicitar com antecedência o tipo de quarto que mais lhe convém. Por fim, agradecemos suas sugestões sobre o hotel e desejamos tudo de bom.

Resposta da propriedade: Dear guests, we apologize for an unpleasant stay. We deeply reflect on the fact that we will immediately carry out comprehensive cleaning and disinfection of your problems, and strengthen daily hygiene management in public areas to ensure that every guest can enjoy a comfortable and clean stay. For the problem that the waiter you mentioned was just cleaning a little, we will retrain the staff to improve the quality of service. Thank you again for your feedback, we will continue to strive to improve and provide better service to our guests. Looking forward to your visit again, we will serve you wholeheartedly.

Resposta da propriedade: Dear Valued Guest,We are thrilled to hear that you found our hotel's location to be strategically advantageous and the pedestrian street to be as convenient as you described. Your comfort and satisfaction are at the heart of our service, and it warms our hearts to know that our efforts have paid off in your experience.We are delighted that you were able to enjoy the ease of exploring the local area on foot. The vibrant atmosphere of the pedestrian street is indeed a gem that we are proud to have nearby. We hope that this accessibility enhanced your stay and allowed you to make the most of your time in our city.Thank you for taking the time to share your positive feedback. Your experience is invaluable to us, and we are committed to ensuring that every guest feels welcomed and well taken care of. We look forward to welcoming you back in the future and continuing to provide you with a memorable and pleasant stay.Warm regards

Resposta da propriedade: Dear guests, thank you for choosing to stay with us and sharing your experience. We have always been committed to providing our guests with a high-quality accommodation experience, and your praise is the greatest affirmation and encouragement to us. We will continue to strive to provide better service and experience for every guest. We look forward to seeing you again!

Resposta da propriedade: Our hotel is strategically located, adjacent to the downtown square, with convenient transportation and a concentration of various restaurants around; The hotel is close to the scenic spots, such as the Sun and Moon Twin Towers, Elephant Trunk Mountain, Seven Star Park, East and West Lane, Jingjiang Wangfu and other scenic spots. It is our luck to meet you, and we hope that what Duoer does can make you feel our care and warmth.... Looking forward to the next meeting, we are waiting for you in the wind and rain~

Resposta da propriedade: Dear guests, thank you for your review of our hotel. We are glad that you are satisfied with our environment and hygiene, and we are proud to be able to provide you with a comfortable stay. We will continue to provide excellent service and comfortable accommodation for every guest. At the same time, we also appreciate your recommendation, and we will continue to work hard to provide our guests with better service and more food options. Thank you again for stopping by and look forward to your next visit.

Resposta da propriedade: Hello distinguished guests! We are committed to providing excellent service to our guests, and for this reason we are constantly striving to ensure that your satisfaction is the greatest recognition of our work, and we will definitely continue to work hard to ensure that every stay is a happy one. We invite you to come back!