Usuário convidado
21 de setembro de 2024
A fantastic hotel in a great location. The staff were attentive. The room was large, the bed comfortable, and the view gorgeous. They upgraded us to the 16th floor, bay view. Unfortunately, we were there for Typhoon Yagi which hit on day one of our stay. It was a long and devastating storm. We started out trying to ride it out in our room. But when the hotel swayed and the sliding glass doors seemed to be “sucking” out and the power went out, we decided to evacuate to the lobby. We went down a dark fire escape and saw windows leaking and rattling. It was like a horror movie. When we finally made it to the lobby, the hotel workers were attempting to keep the enormous front glass doors from blowing out. When the power returned and the storm calmed, we were able to return to our room which was undamaged. We had AC, electricity but no wifi. There was no AC in the lobby or the restaurant, and limited food. The next day we tried to walk outside, but with the downed trees, washed out walkway along the water, and glass everywhere, we opted to return to our room. The staff did their best to provide food and drink during the rest of our stay. My only comment is that no one gave us any instructions prior to or during the storm, and no one checked on us. It appeared that it was up to us to decide if the hotel was safe or not and when to evacuate our room. Obviously, we were unable to explore the area and all water excursions were canceled. But we were absolutely heartbroken for the locals who lost so much.
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