Avaliações do Atour X Hotel, Yan'an Road, Wulin Square, West Lake, Hangzhou

The massage pillow was the highlight of our stay😆 it’s a budget Atour version, cost effective though. Staff is friendly and enthusiastic. Suggestion: please timely clean the ACs.

Good location and room. Helpful reception. Massage pillow really surprised me! It was very hot at night and AC not working well. Rooms located very close to dining room which is strange. Also can hear everything from outside the door, building construction started much earlier than 9:00 which is not so nice.

Check in was at the 8th floor and process was comfortable with complementary tea (which was rather fragrant) provided while waiting. Room was well-sized with ample space for walking even with 2 opened lugages on the floor. Window could be opened with an insect shield allowing cool air and ventilation in the room. 1 small downside was the lack of space in the shower area for dry clothes but could be overcome with some problem solving and strategising. Breakfast was decent. Not really international but with local and regional food. Has a small noodle station as well with an auntie cooking for you. Although seating area was small but we could find seats easily. Service was very very very good. Front desk was 24hours and the staff were all very helpful and happy to help. Had some issues connecting to the wifi (needed a local number) on the first day and they went up to the room to assist me even though it was late at night. Had a fully stocked laundry room (very impressive) open 24hours with 3 dryers and 3 washers and a mini gym beside it.

Great location the staff is wonderful. The space is good but maybe because the CBD is slightly a bit noisy apart from that everything is great.

Room is clean and all staffs are friendly. Hotel is near to the few shopping malls. Outside have some small restaurant to have local hanngzhou breakfast. And near to some hangzhou attraction.

The service was awesome . Good location , mrt station is just few minutes away from the hotel by foot. The breakfast taste good as well .

Location is convenient. Breakfast is delicious. All hotel servers are friendly. Hotel room is cleanliness.

Service desk is amazing. People at the desk will try hard to please you. Rooms are a little bit pricey for what you get. You can pay less for a better room. The problem was the smell coming from the pipes.

Really enjoyed my stay here, the breakfast was delicious and spread was really great. Overall satisfied with my stay 😊

The room was great in a nice location. The AC felt good in the room and the staff were extremely friendly and helpful.

Great hotel in an excellent location. Walking distance from West Lake. Staff are friendly and helpful.

Excellent customer service. In particular, it is worth mentioning that the lady who worked in the laundry room. She was accommodating in explaining to my wife how to operate the washer and dryer. She also took the trouble to collect our clothes from the dryer and deliver them back to our room.

A lovely place to stay with great staff. Great customer service and make you feel homely.

Second visit to Hangzhou and stay at this Atour again. On the first visit booking this hotel is a ‘blind’ choice, second visit every good experiences are the same. Atour is very consistent reflecting great management. Well done.