No. 66 Lishui Road, Gongshu District, Hangzhou, Zhejiang, ChinaVer detalhes do hotel
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1 noite
Avaliações dos hóspedes
4.7/5
Excepcional
2239 avaliação
Para garantir a autenticidade das avaliações exibidas, não calculamos apenas uma média. Em vez disso, analisamos a credibilidade da avaliação e a data da estadia do hóspede para determinar a classificação final.
Avaliações verificadas
Agradável e bem localizado4.7
Comodidades4.6
Atendimento4.6
Limpeza4.7
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Todas as avaliações(2239)
Avaliações positivas(2140)
Avaliações com fotos/vídeo(427)
Café da manhã delicioso(208)
Conveniente para compras(98)
Próximo ao shopping(83)
Equipe da recepção cordial(79)
Vista bonita(64)
Piscina excelente(52)
Avaliações negativas(99)
Usuário convidado
Quarto com Vista para o Canal(Cama king size)
Hospedou-se em ago 2024
Casal
41 avaliação
4.7/5
Incrível
Publicado em 3 set 2024
Nice staff with great service attitude. You feel very welcome. They greatly supported with some arrangements for a birthday.
Room was exceptional clean, quiet and cosy. Good soundproofing - we slept very well.
Breakfast buffet is highly recommended, great choice of freshly prepared Chinese and western food.
Spa and pool area are also very clean and a pleasure to use.
Lots of restaurants, coffee shops, bars around in the nearby shopping mall and a little old street opposite area on the other side of the river.
We enjoyed our stay very much and are always happy to return
Traduzir
Resposta da propriedade: Dear guest, please accept the most sincere greetings from Kempinski Hotel Hangzhou! We are honored by your high opinion, and please allow me to express our thanks to you. We are so glad that you enjoyed the room decoration. Guest satisfaction is Kempinski Hotel's greatest pursuit. Look forward to your coming back again. Best wishes to you, Janet Wen, General Manager
Manuelvv
Quarto Deluxe (2 camas)
Hospedou-se em ago 2024
Família
14 avaliação
3.2/5
Publicado em 14 ago 2024
The hotel has a great room, except for the floors where it was coming loose and that was in all the floors throughout the hotel.
The first experience when checking in, was not 5 star worthy. It was very busy and that can happen, but the number of staff seemed to be not enough also no drinks or such things were offered to ease the waiting nor was it suggested to leave the luggage and check-in later.
The hotel is next to a big mall and close 800 meters to a subway. The hotel offers a great swimming pool and sauna. Compliments. A point of concern is cleaning throughout the hotel. The rooms are cleaned good, but gym dressing room and lobby did have items not cleaned for multiple days.
In the evening we wanted to go to the bar and have a drink on the top, 14th floor, finding out that the hotel does not have a bar, which is not 5 star worthy. Overall, I believe there are better hotels in the city.
Traduzir
Resposta da propriedade: Dear guest, Greetings from Kempinski Hotel Hangzhou! Thank you for your feedback. About the unpleasant staying experience, we already report to the management team of hotel immediately. Your feedback is vital to us, and the management team mainly focus on it. We are apologized for your unpleasant experience. We will strive our best efforts to maintain and improve our standards of services and facilities at all times in order to deserve your confidence in us. We appreciate your support and we look forward to welcoming you back to our Hotel in the future. Yours sincerely, Janet Wen of General Manager
Usuário convidado
Quarto com Vista para o Canal(Cama king size)
Hospedou-se em nov 2024
Viaje com amigos
1 avaliação
5.0/5
Excepcional
Publicado em 1 dez 2024
Fantastic hotel! Great service as well. Breakfast was delicious—just a bit of confusion when it came to ordering from the a la carte menu. Misty at the front desk was incredibly helpful as well!
Traduzir
Resposta da propriedade: Dear guest, hello! Welcome to Kempinski Hotel Hangzhou! It is a great pleasure to know that you have enjoyed your stay at the hotel, which is committed to creating unique European luxury experiences and unforgettable taste buds for its guests. The all-day restaurant offers an extensive breakfast buffet based on the new concept of a food market, with an exciting mix of local and international cuisine at each stall in the restaurant. The hidden menu on the table can also unlock the spot made Hangzhou special film, etc. We sincerely look forward to your return and let us bring you more and better experience. Wish you a happy life and work! Janet Wen Hotel General manager
Usuário convidado
Quarto Deluxe (2 camas)
Hospedou-se em mar 2024
Viaje com amigos
2 avaliação
5.0/5
Excepcional
Publicado em 2 abr 2024
I rarely write reviews but I need to do this hotel justice. Apart from the design and comfort of the room and amazing facilities (including pilates reformer in the gym) the helpfulness of the staff is unparalleled and whoever runs this hotel has done an impeccable job. This is true hospitality.
Would argue it has surpassed Four Seasons standards. I arrived at the hotel feeling a little drowsy and the concierge instantly asked if he could get me a drink. Checkin and checkout process seamless.
Would come back to Hangzhou just to be able to stay here again. Will be hard to find a hotel that beats this.
Traduzir
Resposta da propriedade: Dear guest, Greetings from Kempinski Hotel Hangzhou! We are pleased to learn of your pleasant experience during your recent stay at Kempinski Hotel Hangzhou. We appreciate your support and we look forward to welcoming you back to our Hotel in the future. Yours sincerely Christoph Knichel - General Manager
Usuário convidado
Quarto deluxe duplo
Hospedou-se em nov 2024
Casal
1 avaliação
5.0/5
Excepcional
Publicado em 9 nov 2024
We loved the hotel the staff are very friendly especially yuan in the concierge
Traduzir
Resposta da propriedade: Dear guest, hello! Thank you for your stay at Yuanyang Kempinski Hotel Hangzhou. We are glad to know that your stay at Kempinski has been very satisfying! Your recognition and encouragement is the driving force for us to continue to move forward, and the hotel staff will remain enthusiastic to ensure that the hotel's services and facilities are maintained at a high quality level, committed to bringing you a more pleasant and warm stay experience! Look forward to your visit again, I wish you a happy life and work! Janet Wen Hotel General manager
Kelvin M
Quarto deluxe duplo
Hospedou-se em ago 2024
Casal
2 avaliação
5.0/5
Excepcional
Publicado em 7 ago 2024
One of the best stay we had in Hangzhou
Receptionist name Jaime are really helpful and knowledgeable about the city
Room are perfect
It was a birthday stay, small and creative decoration are provided with a fruit cheesecake.
Breakfast was near to topnotch, serving chinese and western cuisine, do check out their wontan soup at the noodle station and their pastries are quite fluffy
Overall location are somewhere away from Westlake but near to XiaoHe Street and a decent mall beside
Lastly, we would like to said thank you again for all the preparation and help
Thank you Jaime, we will definitely return!
Traduzir
Resposta da propriedade: Dear guest, please accept the most sincere greetings from Kempinski Hotel Hangzhou! We are honored by your high opinion, and please allow me to express our thanks to you. We are so glad that you and your wife enjoyed the room decoration and cake. Guest satisfaction is Kempinski Hotel's greatest pursuit. Look forward to your coming back again. Best wishes to you, Janet Wen, General Manager
Usuário convidado
Quarto deluxe duplo
Hospedou-se em mar 2024
Negócios
2 avaliação
5.0/5
Excepcional
Publicado em 8 mar 2024
I often come to Hangzhou for business for a night or two. Kempinski never fail to deliver great service with their excellently managed hotel. The breakfast alone is worth a visit.
Traduzir
Resposta da propriedade: Dear guest, Greetings from Kempinski Hotel Hangzhou! We are pleased to learn of your pleasant experience during your recent stay at Kempinski Hotel Hangzhou. We appreciate your support and we look forward to welcoming you back to our Hotel in the future. Yours sincerely Christoph Knichel - General Manager
Dylan Tidbury
Quarto deluxe duplo
Hospedou-se em ago 2023
Outros
13 avaliação
5.0/5
Excepcional
Publicado em 27 ago 2023
We stayed a night at the hotel to celebrate my wife’s birthday, and the hotel went out of their way to make her birthday special with lovely decorations and a freshly baked cake. The amenities where amazing, and the room was clean. The breakfast was amazing. Definitely the best buffet breakfast we have experienced in Hangzhou thus far. Good selection between western and Asian cuisine, and also have the option to order from a set menu, which is all inclusive of the buffet breakfast.
Traduzir
Resposta da propriedade: Dear guest, please accept the most sincere greetings from Kempinski Hotel Hangzhou! We are honored by your high opinion, and please allow me to express our thanks to you. We are so glad that you and your wife enjoyed the room decoration and cake. Guest satisfaction is Kempinski Hotel's greatest pursuit. Look forward to your coming back again. Best wishes to you, Christoph Knichel, General Manager
Usuário convidado
Quarto deluxe duplo
Hospedou-se em nov 2023
Negócios
3 avaliação
5.0/5
Excepcional
Publicado em 17 nov 2023
Everything was superb. From the service level, the pool and gym facilities to the breakfast. Everyone was super friendly and I would go back anytime 😍. Really so far the best hotel on our trip to China this year
Traduzir
Resposta da propriedade: Dear guest, please accept the most sincere greetings from Kempinski Hotel Hangzhou! We are honored by your high opinion, and please allow me to express our thanks to you. Guest satisfaction is Kempinski Hotel's greatest pursuit. We are pleased to learn of your pleasant experience during your recent stay at Kempinski Hotel Hangzhou. Your gracious comments will be shared with the team. Look forward to your coming back again. Best wishes to you, Christoph Knichel, General Manager
Usuário convidado
Quarto com Vista para o Canal(Cama king size)
Hospedou-se em nov 2023
Família
4 avaliação
5.0/5
Excepcional
Publicado em 28 nov 2023
excellent service
excellent location
nice room and likely will stay again if come to hangzhou
Traduzir
Resposta da propriedade: Dear guest, please accept the most sincere greetings from Kempinski Hotel Hangzhou! We are honored by your high opinion, and please allow me to express our thanks to you. Guest satisfaction is Kempinski Hotel's greatest pursuit, and your gracious comments will be shared with our team. Look forward to your coming back again. Best wishes to you, Christoph Knichel, General Manager
ASmith
Quarto deluxe duplo
Hospedou-se em jan 2023
Casal
28 avaliação
5.0/5
Excepcional
Publicado em 30 jan 2023
This was our first time staying for a “staycation.” The location is near the Grand Canal area and close to many area restaurants but the restaurant inside the hotel, Frieda is amazing!!!!! The service all around from reception, eateries, doorman, etc was friendly and extremely helpful. The beds were comfy and we had a lovely view of the canal. My favorite was the tub that I could lie down in and I’m tall!!! We really enjoyed our stay and hope to be back soon. I would love to see coffee in the rooms though but thankfully I had brought some with me. See you soon!
Traduzir
6/8
Resposta da propriedade: Dear guest, Greetings from Kempinski Hotel Hangzhou! Thank you for your feedback. We are pleased to learn of your pleasant experience during your recent stay at Kempinski Hotel Hangzhou. Your gracious comments will be shared with the team. Your feedback is vital to us. We will strive our best efforts to maintain and improve our standards of services and facilities at all times in order to deserve your confidence in us. We appreciate your support and we look forward to welcoming you back to our Hotel in the future. Yours sincerely, Christoph Knichel General Manager
shtmpearl
Quarto deluxe duplo
Hospedou-se em mai 2023
Negócios
49 avaliação
4.7/5
Incrível
Publicado em 10 jul 2023
Beautiful room and lovely service!
I would come back to stay again!
Great location with a shopping mall around.
Traduzir
Resposta da propriedade: Dear Guest, Greetings from Kempinski Hotel Hangzhou! Thank you for your feedback. We are pleased to learn of your pleasant experience during your recent stay at Kempinski Hotel Hangzhou. Also, thanks for your positive comments about our hotel. Your gracious comments will be shared with the team. We appreciate your support and we look forward to welcoming you back to our Hotel in the future. Yours sincerely, Christoph Knichel of General Manager
Usuário convidado
Quarto deluxe duplo
Hospedou-se em ago 2024
Viaje com amigos
9 avaliação
5.0/5
Excepcional
Publicado em 12 ago 2024
设施:OK
卫生:OK
环境:OK
Traduzir
Resposta da propriedade: 尊敬的賓客,您好!請接受來自杭州遠洋凱賓斯基酒店的問候!很榮幸您能夠對此次入住體驗感到舒適與愉悦!同時,感謝您對酒店環境設施、整潔客房等方面的認可,為您提供滿意的服務是酒店的職責所在,酒店致力於為您帶來高品質的歐式奢華體驗!期待您的再次光臨,祝您生活愉快!Janet Wen 酒店總經理
Usuário convidado
Quarto deluxe duplo
Hospedou-se em jun 2023
Casal
10 avaliação
4.7/5
Incrível
Publicado em 15 ago 2023
Hotel was simply perfect but not in a suitable location
Traduzir
Resposta da propriedade: Dear guest, please accept the most sincere greetings from Kempinski Hotel Hangzhou! We are honored by your high opinion, and please allow me to express our thanks to you. We regret that the location of the hotel does not offer you convenience, and we hope it will not deter you from choosing a Kempinski hotel again. Look forward to your coming back again. have a nice day! Christoph Knichel, General Manager
EliOliver
Suite Júnior
Hospedou-se em dez 2022
Sozinho(a)
31 avaliação
5.0/5
Excepcional
Publicado em 2 jan 2023
I thoroughly enjoyed my stay at the Kempinski Hangzhou. The staff was friendly and welcoming. They provided great service in English.
Traduzir
Resposta da propriedade: Dear guest, Greetings from Kempinski Hotel Hangzhou! We are pleased to learn of your pleasant experience during your recent stay at Kempinski Hotel Hangzhou. We appreciate your support and we look forward to welcoming you back to our Hotel in the future. Yours sincerely Christoph Knichel - General Manager