Tuankou Zhongan Radon Hotspring Resort

Overall stay was nice in the hotel. Rooms were clean and spacious. Breakfast had many western and Chinese options, which were good. Our package included indoor hot-spring experience which was suitable considering the cold weather outside. Only disappointment was 'Nausicaa of the Wind Tour Ticket' which was included in the package while booking from trip.com. In trip.com under package details it was mentioned that it was a scenic stop/park and we thought entry to that place is free but additional rides are payable. This information was absolutely misleading as after wasting lot of time, the information we received (after calling the provided contact number, talking with Hotel staff) was 'Nausicaa of the Wind Tour Ticket' was not located in or nearby the hotel but was in a totally far-off place. No clear information was provided by calling the contact number on how to use the offer as mentioned in trip.com booked package description. Either trip.com should remove that offer or provide a clear description about the location of that place, with pictures if possible, otherwise people will feel lucrative about the offer and go for the booking which actually is misleading.

i have been to the hot springs three times before but I had never stayed at the hotel. This was my first time. I imagine the receptionist felt a little nervous when faced with two foreigners and maybe she felt shy. However, I found her lack of greeting, not a 你好 or 下午好， a little cold. When she did communicate with us, it was in super fast Mandarin to which I requested 请慢慢说 to no avail. She repeated just as fast twice more. I felt frustrated and then resorted to using a translation app. She called over an English-speaking Indonesian staff member. I don’t have the expectation that people will speak English to me, but I do appreciate slowing down in Mandarin and using simpler language. Hand gestures help a lot also. I wish she had told us the WiFi password, and where to access the hot springs. These are two key pieces of information a receptionist should provide when you check into a hot springs hotel. Our room had plastic flip flops to be worn to the hot springs. My pair had two left feet. When I showed the staff member on the second floor, she was helpful and got me a new pair. The hot springs were lovely, as usual. The buffet breakfast was better than the buffet dinner. The layout of the hotel leaves you walking from building to building. At first it’s confusing, but then it becomes okay.

Beautiful location, could find privacy in outside pools . Nice selection in buffet dinner

It is difficult to rate the location....far away from the trainstation. If you go to a place like that, you know what you get. Facilities are not new but all ok. In some of the various swimming pools, the water quality seemed to be not very good (not talking about the hot terms). The staff is friendly and helpful. The only thing I really need to complain about is the food quality (I considered that in the "Cleanliness"). At the first breakfast there was something wrong with the apples, honeymelons and yoghurt (although it was packed and the expiration date was ok). I had chinese soup on the pool on the afternoon that tasted old and not good too. The food on the other days seemed to be ok although I didn`t eat much anymore. Afterall I had physical problems for 5 days.

Love this place. I have stayed here 3 times, and been to their hot springs 4 times total. For Tuankou town, this hotel is the best. The hot tubs are wonderful, so many different ones and different temperatures, it never gets boring. Gorgeous landscaping around the hot tubs. The buffets are great, too! Nice and efficient staff, as well. Can't wait to go back again.

工作人員免費給升級成了大床房，設施都很好，正宗五星級酒店標準，餐食也不錯，餐廳一個戴眼鏡的阿姨服務很周到，價格非常有性價比了，温泉也很不錯，是天然的，可以説是浙北最好的温泉了，能在深山裡住到這麼好的酒店，已經很不錯了

酒店度假設施齊全，除温泉外還有羽毛球，乒乓球場地，電影院，提供無限次温泉門票2張，嗨玩到晚上11點，酒店的自助餐做的很好，特別是燉菜很入味，推薦豬手蘿蔔煲和甲魚煲，孩子玩的開心，吃的開心，住的開心，下次還來。

常來，清晨陽光灑進房間裏，推開門就是星空，美哉 設施：雖然較對面便陳舊，但很有味道 衞生：乾淨整潔 環境：環境很好，恬淡怡靜 服務：很熱心 自助晚餐: 還不賴 床有些軟、如果可以更新床墊就完美了，小小建議，以後還會來的

周圍環境不錯，水樂園和世外泳池是孩子們的天堂。中規中矩。 小童120以上收費比較不人性化，畢竟暑假期間幾個不菲而且都是為了孩子。 那就算了，羽毛球乒乓球和網球全部都要收場地費是幾個意思 ？