Usuário convidado
6 de fevereiro de 2025
I stayed at Hanoian Central Hotel & Spa for five nights, expecting a comfortable four-star experience, but unfortunately, my stay fell short of expectations.
Pros:
✅ The front desk staff were excellent—friendly, welcoming, and provided great recommendations for exploring Hanoi. Check-in and check-out were handled professionally.
✅ The hotel offered free airport transport after I shared my concerns, which I appreciate.
Cons:
❌ Room & Balcony: I booked a room with a balcony to enjoy the city, but it was tiny, had no furniture, and overlooked neighboring backyards instead of the city view shown online.
❌ Poor Maintenance & Conditions: The bathroom was worn out, and the electrical installations didn’t feel safe. Only one usable plug at the desk.
❌ Breakfast Disappointment: The buffet lacked variety, and when I arrived just after 9 AM, most trays were empty with no refills. Not what you'd expect from a four-star hotel.
While the staff was fantastic, the overall condition of the hotel does not match its advertised rating. I wouldn't recommend it as a four-star option in Hanoi.
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