Avaliações do Hanoi Memory Premier Hotel & Spa

I don’t write reviews, but in all my years of travelling South East Asia the Memory Premier Hotel is the worst experience I have had. This comes after some excellent accomodation over our last 2 weeks in Vietnam. We booked through Agoda and the photos of the rooms do not look like the actual rooms - they are much worse. We were travelling as a party of 13 which included 3 kids and it wasn’t just that there were issues with the rooms, it was the indifference of the staff and their false undertakings to fix things. Examples included an insecure window onto our balcony - which poses a real security risk that they would not fix. Failing to put in a roll away bed into our room for our 2 young children - despite it being part of the deal and us asking for it numerous times. They ended up sleeping with us (4 in one bed!!). Other members of our group members experienced leaking rooms from the rain, and power points hanging out of walls - which is a danger to small children. Prior to arrival, they threatened to cancel our booking due to lack of communication. This was because there was two seperate bookings…under the same name. They had not put 2 and 2 together with the bookings despite us being a small hotel. On checkout we asked for a discount, and felt that taking off one room (of the six rooms we booked) was reasonable given all the problems. They refused and offered a 5% discount. We refused to pay the full amount and they threatened to call the police. Needless to say, we were meant to be coming back here for 2 more nights in a week, but we have cancelled our booking.