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Avaliações dos hóspedes
4.2/5
Muito bom
402 avaliação
Para garantir a autenticidade das avaliações exibidas, não calculamos apenas uma média. Em vez disso, analisamos a credibilidade da avaliação e a data da estadia do hóspede para determinar a classificação final.
Avaliações verificadas
Agradável e bem localizado4.2
Comodidades4.1
Atendimento4.3
Limpeza4.3
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Todas as avaliações(402)
Avaliações positivas(383)
Avaliações com fotos/vídeo(53)
Estadia excelente!(39)
Proprietário cordial(36)
Ótimos quartos(22)
Excelente localização(22)
As camas eram medianas(11)
Localização conveniente(9)
Ótimo para viagens a negócios(8)
Ambiente elegante(6)
Avaliações negativas(19)
Vincent Kam Seng Kee
Quarto luxo (Deluxe King Room)
Hospedou-se em 2024年12月
Viaje com amigos
4 avaliação
5.0/5
Excepcional
Publicado em 2024年12月15日
Hotel is clean and well kept despite being a rather old hotel. Location is central and convenient. Front ni desk is very helpful and its staff’s English proficiency is really good.will be here r
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Lu
Quarto luxo (Deluxe King Room)
Hospedou-se em 2024年6月
Negócios
6 avaliação
4.0/5
Muito bom
Publicado em 2024年7月16日
The hotel is good as usual. Only trip.com was not able to help to modify the booking during the stay. It cost me one night forfeited. Will book directly from the hotel next time.
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Resposta da propriedade: Dear Lu,Thank you so much for your kind words and for taking the time to share your experience with us. We are glad to hear that you enjoyed your stay and we hope to see you again soon.Best regards,Fortuna Hotel Hanoi
Hsieh David
Quarto luxo (Deluxe King Room)
Hospedou-se em 2024年5月
Viaje com amigos
3 avaliação
4.0/5
Muito bom
Publicado em 2024年7月2日
very good, nice place, good service, nice food, everything is fine
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Resposta da propriedade: Dear Hsieh David,Your feedback is appreciated! We're here to provide great experiences every time you visit. We hope to have the opportunity to welcome you again at Fortuna.Best regards,Fortuna Hotel Hanoi.
np
Quarto twin deluxe
Hospedou-se em 2024年9月
Negócios
2 avaliação
3.2/5
Publicado em 2024年10月28日
The hotel is clean, but if you use too much toilet paper in the tray it will clog. I was a little surprised that the staff brought hot water in the middle of the night when I arrived.
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Yongsheng
Quarto Executivo Deluxe
Hospedou-se em 2024年6月
Família
31 avaliação
3.0/5
Publicado em 2024年7月25日
Like this hotel location to make me happy
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Resposta da propriedade: Dear Yongsheng,We appreciate your positive feedback and are happy to know that you had a great time at our hotel. Thank you for choosing to stay with us, and we hope to have the opportunity to serve you again in the future.Best regards,Fortuna Hotel Hanoi
Usuário convidado
Quarto luxo (Deluxe King Room)
Hospedou-se em 2024年9月
Negócios
34 avaliação
4.5/5
Ótimo
Publicado em 2024年9月11日
hotel is bigger & cleaner than I was expecting. quiet at night too. breakfast is worth it. there was a super-typhoon when we were there. We had drinking sessions at the 1st floor restaurant.
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Resposta da propriedade: Dear Valued Guest,Thank you so much for your kind words and for taking the time to share your experience with us. We are glad to hear that you enjoyed your stay and we hope to see you again soon.Best regards,Fortuna Hotel Hanoi
Gia hao
Quarto luxo (Deluxe King Room)
Hospedou-se em 2023年12月
Viaje com amigos
20 avaliação
5.0/5
Excepcional
Publicado em 2023年12月15日
Perfect!!!!!I really love the breakfast and the room service is quick and friendly. I would visit again.
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Resposta da propriedade: Dear Gia hào,Thank you for taking the time to share your feedback about your recent stay at our hotel. We are delighted to hear that you had a perfect experience with us and that you enjoyed our breakfast and room service. We are proud to have a team that is quick and friendly, and we are thrilled to hear that they met your expectations.We appreciate your kind words and look forward to welcoming you back soon!Warm regards,Richard Tiang,General Manager.
Xin
Quarto luxo (Deluxe King Room)
Hospedou-se em 2024年5月
Negócios
20 avaliação
4.7/5
Incrível
Publicado em 2024年5月30日
In summary, it was an average stay without any major issues. A good option if you’re looking for a straightforward, no-frills experience.
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Resposta da propriedade: Dear Xin,Thank you for sharing your experience with us! We're glad to have made your stay enjoyable. We hope to have the opportunity to serve you again in the future.Best regards,Fortuna Hotel Hanoi.
DeanXR
Quarto twin deluxe
Hospedou-se em 2024年8月
Sozinho(a)
25 avaliação
5.0/5
Excepcional
Publicado em 2024年8月30日
Went there for the KTV downstairs lol. Room is like 5 stars.
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Resposta da propriedade: Dear DeanXR,Thanks for the fantastic review! We're delighted to hear that you had a great experience at our hotel and we hope to see you again in the future.Best regards,Fortuna Hotel Hanoi.
Usuário convidado
Quarto twin deluxe
Hospedou-se em 2024年6月
Negócios
4 avaliação
4.7/5
Incrível
Publicado em 2024年6月28日
very good location and very good service overall and acceptable service
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Resposta da propriedade: Dear Valued Guest,We are delighted to hear that you enjoyed your stay and that our hotel met your expectations. Thank you for your kind words and for recommending us to others. We look forward to welcoming you back soon.Best regards,Fortuna Hotel Hanoi.
ShengKai
Quarto luxo (Deluxe King Room)
Hospedou-se em 2023年9月
Viaje com amigos
2 avaliação
5.0/5
Excepcional
Publicado em 2023年9月20日
Excellent
Anyone who provides consistent service can see the hotel’s intentions.
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Resposta da propriedade: Dear ShengKai,Thank you for sharing your kind words and recognizing our commitment to delivering consistent service at our hotel. Your feedback is greatly appreciated and serves as encouragement for our team.We also noticed the delightful photo you shared of your breakfast bowl of pho. We hope you enjoyed this authentic dish, as it's a favorite among many of our guests. There's something truly special about a steaming bowl of pho that warms both the body and the soul.We hope to have the pleasure of welcoming you back for another excellent stay.Warm regards,Richard Tiang,General Manager.
Iplayboy
Quarto luxo (Deluxe King Room)
Hospedou-se em 2023年8月
Viaje com amigos
3 avaliação
4.5/5
Ótimo
Publicado em 2023年8月14日
Hotel located at downtown, opposite with embassy of United state of America. Staff are friendly and helpful.
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Resposta da propriedade: Dear Iplayboy,Thank you for your review! We're thrilled that you found our hotel's downtown location and proximity to the United States Embassy convenient. It's wonderful to know that our friendly and helpful staff made your stay enjoyable. We hope to welcome you back in the future for another great experience!Best regards,Richard Tiang,General Manager.
Od_ette
Quarto twin deluxe
Hospedou-se em 2023年12月
Sozinho(a)
18 avaliação
4.2/5
Muito bom
Publicado em 2024年1月8日
Great hotel!!
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Resposta da propriedade: Dear Od_ette,Thanks for the fantastic review! We're delighted to hear that you had a great experience at our hotel and we hope to see you again in the future.Best regards,Richard Tiang,General Manager.
Alvin Chua88
Quarto luxo (Deluxe King Room)
Hospedou-se em 2024年1月
Negócios
2 avaliação
4.2/5
Muito bom
Publicado em 2024年1月24日
A really nice hotel with all food in house and also nearby . Have all the services and respond to request for extra easily . They also have taxis tied to the hotel for airport transfer or to go anywhere in Hanoi at a very reasonable rates. Will book this hotel for our next trip
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Resposta da propriedade: Dear valued guest,Thank you for sharing your experience with us. We are thrilled to hear that you enjoyed your stay at our hotel and that you found our services to be accommodating and responsive to your requests.It is great to hear that you appreciated our convenient location, with both in-house dining options and nearby restaurants. Our team takes great pride in ensuring our guests have a comfortable and enjoyable experience, and it is wonderful to hear that you will be booking with us again on your next trip to Hanoi.Thank you for choosing our hotel and we hope to see you again soon!Best regards,Richard Tiang,General Manager.
Max Ng S.K.
Quarto twin deluxe
Hospedou-se em 2023年12月
Negócios
18 avaliação
5.0/5
Excepcional
Publicado em 2023年12月12日
Fortuna has always been a home away from home. Great hotel which has everything a business traveller needs.
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Resposta da propriedade: Dear Max Ng S.K.,Thank you for your review! We're delighted to hear that our hotel is well-suited for business travelers. We value your input and look forward to welcoming you again in the future.Best regards,Richard Tiang,General Manager.