Puyan Hotel

Avaliações do Puyan Hotel

Puyan Hotel

No.232-1 Zhongyang Street, Daoli District, Harbin, Heilongjiang, ChinaVer detalhes do hotel
Puyan Hotel
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1 noite

Avaliações dos hóspedes

4.6/5
Muito bom
3568 avaliação
Avaliações verificadas
Agradável e bem localizado4.6
Comodidades4.6
Atendimento4.7
Limpeza4.7
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Todas as avaliações(3568)
Avaliações positivas(3466)
Avaliações com fotos/vídeo(738)
Excelente localização(816)
Quartos grandes(421)
Equipe da recepção cordial(312)
Café da manhã delicioso(227)
Isolamento acústico médio(153)
Incrível vista para o rio(37)
Ótima banheira(26)
Avaliações negativas(102)
Usuário convidado
Elegant Residence Double Bed Room With Air Purifier & Mini Fridge
Hospedou-se em nov 2024
Casal
1 avaliação
5.0/5
Excepcional
Publicado em 20 dez 2024
Very good hotel experience with super beautiful and clean environment and friendly hotel conciege! :)
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Resposta da propriedade: Thank you so much for your wonderful review! We're delighted to hear that you had a very good hotel experience, and we're thrilled that you appreciated our beautiful and clean environment. Our concierge team strives to make every guest feel welcome and at home, and it's wonderful to know that they succeeded in making your stay special. We look forward to welcoming you back again soon! :)------总经理 :李鸣鸣
Usuário convidado
Songhua Riverside Double Bed Room With Air Purifier, Mini Fridge, And Bathtub
Hospedou-se em nov 2024
Família
3 avaliação
5.0/5
Excepcional
Publicado em 16 dez 2024
This is a very nice hotel, close to the most busy central street. It has great location within 5 minutes walk to many interesting places. The hotel staff is very friendly. The service is very quick after request. We’ll definitely come back next time.
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Resposta da propriedade: Hello! Thank you for choosing to stay at Puyan Hotel and sharing your stay experience with everyone! Special thanks for your recognition of the Puyan brand. We provide guests with accommodation experiences that exceed expectations through sincere service, careful design, and innovative plans. Xiaopu sincerely looks forward to your visit again and will provide you with the same star rated service as always. Wishing you a happy life--- General Manager: Li Mingming
Anny
Songhua Riverside Family Room With Air Purifier & Mini Fridge
Hospedou-se em nov 2024
Família
3 avaliação
3.2/5
Publicado em 18 dez 2024
The location is great but housekeeping needs a lot of improvement for it to say it is a five-star hotel. I can tell the housekeepers rush through their cleaning because one day they forgot to clean out my garbage can. The chairs in the room are never returned to their original position.
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Resposta da propriedade: Dear Guest,Thank you for choosing Xiao Pu and taking the time to provide us with your feedback. Firstly, we deeply regret that your stay did not meet the standards of a five-star service experience, and we sincerely apologize for this.In response, we have taken immediate actions to enhance our service quality by reinforcing training for all room service staff, emphasizing the importance of service details, and ensuring that every employee adheres to the highest standards in cleaning and tidying up. Additionally, we have established a stricter room service inspection process to guarantee that every service is executed promptly and accurately, preventing similar issues from recurring.We would love to have the opportunity to invite you back and give us a chance to make things right. We are committed to winning back your trust and satisfaction through our concrete actions.Thank you once again for your feedback.Best regards,General Manager: Li Mingming
tsz yan
Elegant Residence Double Bed Room With Air Purifier & Mini Fridge
Hospedou-se em set 2024
Viaje com amigos
2 avaliação
5.0/5
Excepcional
Publicado em 7 nov 2024
Location: The hotel is conveniently located 3 mins walk from Central Street, making it easy to explore the heart of Harbin. There are plenty of shops and restaurants nearby. However, note that the road is one-way, which can result in a longer taxi ride. Room: My room was clean and well-maintained, with a comfortable bed. I appreciated the complimentary fruit, milk, and mini souvenirs provided upon arrival. Service: The staff were friendly and always ready to assist with any requests, even in the middle of the night. I am very grateful for their help, especially at 3 AM.
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Resposta da propriedade: Thank you so much for your wonderful review! We will keep it up. Thank you once again for choosing our hotel and for sharing your positive feedback. We look forward to welcoming you back soon! Sending warm wishes for a wonderful day! ---Gneral Manager:MingMing Li
MichaelWCH
Songhua Riverside Double Bed Room With Air Purifier, Mini Fridge, And Bathtub
Hospedou-se em nov 2023
Viaje com amigos
36 avaliação
5.0/5
Excepcional
Publicado em 27 dez 2023
Very good hotel experience ever in Harbin during thus Christmas!
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Resposta da propriedade: 您就像明媚的陽光,輕柔的照在心上,這世界鳥語花香因為您綠意盎然,小璞期待您再次光臨,並期待您給小璞五星好評哦~~~~
Usuário convidado
Songhua Riverside Family Room With Air Purifier & Mini Fridge
Hospedou-se em mai 2024
Casal
6 avaliação
5.0/5
Excepcional
Publicado em 11 jun 2024
很好fei chwng hao
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Resposta da propriedade: 尊敬的客人:首先感謝您花費寶貴的時間在此留下您的點評。小璞十分高興看到您滿意此次的入住體驗。小璞歡迎您在不久的將來再次光臨我們酒店,並繼續為我們提供寶貴的意見與建議!---總經理:李鳴鳴
Usuário convidado
Songhua Riverside Twin Room With Air Purifier, Mini Fridge, And Bathtub
Hospedou-se em jun 2023
Viaje com amigos
2 avaliação
5.0/5
Excepcional
Publicado em 3 jul 2023
设施:nice 卫生:nice 环境:nice 服务:nice
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Resposta da propriedade: 親愛的賓客:您好,感謝您的入住和好評,璞硯總有不期而遇的温暖!小璞會更加努力為您和所有用户提供優質的住宿服務,歡迎您的再次光臨,祝您生活愉快。
Beijingdajuzi
Elegant Residence Double Bed Room With Air Purifier & Mini Fridge
Hospedou-se em mar 2023
Viaje com amigos
3 avaliação
5.0/5
Excepcional
Publicado em 24 abr 2023
The front desk 鑫宇 service is very good
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Resposta da propriedade: Thank you for your high evaluation of Xiao璞. Your satisfaction is our greatest encouragement, and your comfort is our greatest pursuit. I hope you can still choose Xiao璞 next time, and you will definitely experience a different feeling. Looking forward to meeting you again!
kayi
Premium Twin Room With Air Purifier, Mini Fridge, And Bathtub
Hospedou-se em nov 2024
Viaje com amigos
4 avaliação
5.0/5
Excepcional
Publicado em 16 dez 2024
服務態度很好,每個人都很有禮貌。住了2晚,經理還給升級了一晚,對著江邊,景色怡人。房間空間大。浴缸非常好泡。酒店地理位置優越,去索道步行5分鐘,去中央大街3分鐘。大堂還有水吧免費供應熱茶和咖啡、點心、冰糖水果。一樓還有小超市,裡面特產、商品很便宜。
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Resposta da propriedade: 尊敬的賓客您好!非常感謝您與我們分享您的入住感受與好評。您對我們服務的肯定是我們最大的追求。全體員工將繼續秉承“自然、親切、關愛、優雅”的服務理念,期待您的再次光臨。祝您生活愉快!---總經理:李鳴鳴
Briellemiao
Songhua Riverside Double Bed Room With Air Purifier, Mini Fridge, And Bathtub
Hospedou-se em nov 2024
Casal
1 avaliação
5.0/5
Excepcional
Publicado em 7 dez 2024
酒店的工作人員以及環境服務真的非常好,這次是給好朋友製造蜜月旅行驚喜,篩選了好幾家,只有這家比較閤眼緣。然後有些小驚喜由於我無法現場到酒店幫忙佈置,衹好遠程聯繫工作人員。沒想到酒店的工作人員很快同意幫忙佈置真的超級好!真的非常感謝酒店的所有工作人員幫助,因為有你們的幫助和參與才能讓我的朋友擁有了一個不一樣的浪漫蜜月時光
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Resposta da propriedade: 浮塵多少夢,轉眼太匆匆,您來過,我記得,便是永遠。期待我們的再次相遇!---總經理:李鳴鳴
Usuário convidado
Elegant Residence Double Bed Room With Air Purifier & Mini Fridge
Hospedou-se em nov 2024
Família
1 avaliação
5.0/5
Excepcional
Publicado em 10 dez 2024
酒店服務非常貼心,入住前酒店管家會提前電話聯繫,叮囑相關注意事項。到達酒店之後總能在第一時間為客户排憂解難。房間設備設施完善,親子出遊很舒適。酒店位置也很好找,離地鐵、江邊、中央大街都不遠。總之是一次非常好的住宿體驗。
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Resposta da propriedade: 尊敬的客人:您好~萬分感謝您對小璞的大力支持與厚愛,每位旅人都希望有一個可以偶爾停泊的港灣,我們將竭盡全力,提供一種生活,讓您們只是生活在別處,而不是漂泊在旅途,期待有幸能再次為您服務~祝您生活愉快(●'◡'●)---總經理:李鳴鳴
c.c86
Premium Double Bed Room With Air Purifier, Mini Fridge, And Bathtub
Hospedou-se em nov 2024
Viaje com amigos
21 avaliação
5.0/5
Excepcional
Publicado em 5 dez 2024
酒店從軟件到硬件都超乎想象的好,入住前就有服務經理電話聯繫,入住時贈送了格瓦斯,房間很大,乾淨整潔,酒店位置更不用説走路就可以到中央大街。入住了兩天從前台到客房服務都很好,再來哈爾濱一定還會選擇這個酒店
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Resposta da propriedade: 陪伴是最長久的告白,守候是最沉默的陪伴,小璞心存感恩之心期待您再次光臨,感謝您與小璞一路相伴~---總經理:李鳴鳴
Usuário convidado
Quarto com Cama Queen Size e Pátio
Hospedou-se em out 2024
Família
12 avaliação
5.0/5
Excepcional
Publicado em 28 nov 2024
酒店環境很好,離防洪紀念塔和中央大街都很近!位置挺便利的!服務人員都很熱情!進去就送了伴手禮格瓦斯,房間還送了牛奶和歡迎水果!酒店服務經理Mary在我不小心把耳釘丟掉了的時候趕緊幫我聯繫尋找,在房間裏找到了,就是耳塞找不到了,算是旅途的人一點小插曲!給酒店點贊👍
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Resposta da propriedade: 親愛的賓客:您的點評小璞聽了以後滿心歡喜呢~ 不過也自豪的説一句:服務咱必須的要做好呀~ 您的滿意和讚許就是對我們最好的肯定! 璞硯的服務和衞生標準一直是非常嚴格的,小璞一直在努力,希望您下次來的時候,能再次感受到小璞的舒適和品質---總經理:李鳴鳴
Usuário convidado
Songhua Riverside Twin Room With Air Purifier, Mini Fridge, And Bathtub
Hospedou-se em out 2024
Negócios
10 avaliação
4.7/5
Incrível
Publicado em 23 nov 2024
總體來説還可以,房間裏應該加一個行李凳,在圖片的這個地方,我這屋門的安全鏈脱落了,漏水泥了,不應該有這樣的失誤啊,總體來説服務非常好!前台Check in之後帶到電梯,晚安牛奶和歡迎水果也非常細心!提醒一下哈~歡迎水果不要香蕉和冬棗放在一起,他倆不能一起吃,哈哈哈哈
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Resposta da propriedade: 尊敬的小主,您好!感謝您的入住及詳細點評,非常抱歉小璞沒有給你一個完美的入住體驗 ,您提的意見我們會盡快整進,再次感謝你選擇璞硯!!!---總經理:李鳴鳴
Zhenyuanliuqi
Quarto com Cama Queen Size e Pátio
Hospedou-se em out 2024
Casal
7 avaliação
5.0/5
Excepcional
Publicado em 22 nov 2024
【減分項】幾乎沒有減分項,唯一瑕疵就是洗衣房沒有消毒液。 【加分項】 1、重點表揚Mary經理,針對酒店臨時出現的小事故,安排的非常好,先道歉,再送水果,再講原因(原因其實客户並不一定想聽,主要想聽解決方案),贊贊贊贊,10086個贊 2、距離步行街,斯大林廣場很近,且靠近江邊,很舒服 3、打掃服務員,贊贊贊,乾燥,南方來的人不太習慣,導致需要多喝水,服務員懂得額外加多幾瓶水給入住客户,贊贊贊 補充一點:酒店出門右轉的【街角家庭烤牛肉】,非常好吃,我連吃三天,非常棒。。。
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Resposta da propriedade: 尊敬的賓客:小璞向您致以誠摯的問候 ,感謝您選擇璞硯酒店作為您在冰城的下榻之地。我們很榮幸得到您對酒店作出的好評和稱讚!您的認可是我們前行的動力,酒店將不斷提高服務質量,帶給您更多驚喜體驗。再次感謝您對小璞的厚愛,我們期待着您的再次光臨~---總經理:李鳴鳴