Franceline
29 de fevereiro de 2024
Lets start with the bad. This resort is advertised as a resort with a spa & gym. To my surprise the spa & gym were not open! It was under construction and not opened to the public. I'm disappointed that the resort would not disclose that on their website prior to people booking. Very misleading & deceptive. I was looking forward to a spa day & disappointed i could not include that in my trip. Also I paid extra for an ocean view. The room I got was a partial ocean view and more of a view of the resort. What i noticed when i checked in the original room i was assigned was crossed out which was definitely a full ocean view & they reassigned me this partial ocean view. When i went to complain to the front desk the lady tried to tell that I did have a ocean view. I continued to complain & explain that most of my view was the resort & why was my room changed at the last minute to a partial ocean view. She ended up calling the manger who told me i would be moved to a full ocean view room the next day because nothing was available right now & they were waiting for guest to check out. Now for the postive. The resort is very clean and the grounds are well taken care of. The food is amazing & top teir for an all inclusive resort. Breakfast, lunch, dinner all delicious. Fresh food that are well seasoned. One of the restaurant i went to had the best food. Lobster tails, lamb chops, salmon all 5 stars..extremely happy w the food & strong drinks. Will return once spa & gym open.
Traduzir