BIG4 Toowoomba Garden City Holiday Park

Avaliações do BIG4 Toowoomba Garden City Holiday Park

BIG4 Toowoomba Garden City Holiday Park

34a Eiser St, Harristown, Queensland, 4350, AustraliaVer detalhes do hotel
BIG4 Toowoomba Garden City Holiday Park
BIG4 Toowoomba Garden City Holiday ParkBIG4 Toowoomba Garden City Holiday ParkBIG4 Toowoomba Garden City Holiday Park
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Avaliações dos hóspedes

4/5
Muito bom
32 avaliação
Avaliações verificadas
Agradável e bem localizado4.0
Comodidades4.0
Atendimento4.0
Limpeza4.0
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Todas as avaliações(32)
Avaliações positivas(7)
Avaliações negativas(3)
Usuário convidado
Hospedou-se em nov 2024
Outros
5.0/5
Excepcional
Publicado em 7 dez 2024
Stayed here for a couple of nights on our way back to NSW. Couldn't really fault it. The pool was amazing, so clean that it actually sparkled. The staff were so friendly and very helpful It was lovely BBQing hearing the little chirps from the finches in aviary nearby. So relaxing. Our room suited us just fine, clean with a little kitchenette. It is just a short walk to a shopping centre and a few eateries. Great place to stop to break your journey up. Recommend it.
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Usuário convidado
Hospedou-se em jan 2024
Outros
5.0/5
Excepcional
Publicado em 28 fev 2024
We have been staying in the park fulltime, while hubby completes work. Very friendly attentive staff. Grounds staff do a marvelous job of lawns, gardens and upkeep. Nothing is too much trouble . Even assisting when our fridge went of the blink. Any issue is dealt with in a timely manner. Other full timers are just lovely to engage with also. Easy access to all within city limits.
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Usuário convidado
Hospedou-se em jan 2024
Casal
4.0/5
Muito bom
Publicado em 16 fev 2024
We thoroughly enjoyed our stay in Toowoomba at the Big4. The new owners Vaughn was very helpful and friendly. There was an issue with the water (no fault of the owner) and it was fixed asap. Ammenities we’re in working order and very clean. Great park
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Usuário convidado
Hospedou-se em jan 2024
Outros
1.0/5
Publicado em 1 fev 2024
This would be Australias most unfreindly Staffed Park. We cancelled on Arrival due to the Receptionist making a Booking era with side by side sites as requested, there No apology, she just wanted to Argue, after I asked for a business card with contact for refund, as no staff on to refund, The park is Old, Pokey, location in Dense Residential Area, We are qlders and have Travelled Australia and never experienced such disorganised unfreindly, unhelpful staff. We can handle an Old park, but no Unfreindly unhelpful Staff. A first for us!
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Usuário convidado
Hospedou-se em set 2023
Família
5.0/5
Excepcional
Publicado em 30 out 2023
We stayed nearly 3 weeks. We had the best powered site. No 26. Beautiful park great staff. We really loved our time there. It’s so close to shops yet pretty quiet. Except for the helicopters or ambulance but u can’t complain about that. Our dog was welcomed too. Thanks big 4. See u next time
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Usuário convidado
Hospedou-se em ago 2023
Outros
3.0/5
Publicado em 1 set 2023
This is in a quiet location with shopping facilities not far away. Our cabin was older style but clean and airy. There was an area to sit outside at the back of the cabin . You will need to drive to all major attractions
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Usuário convidado
Hospedou-se em jul 2023
Outros
2.0/5
Publicado em 15 ago 2023
Cottage 51 The floor was revolting! Baby was black in less than an hr. Felt very uncomfortable after this. Was given a 10 person room after booking an 8 birth as we needed 2 queen beds, couldn't fit Portacot in third bedroom so was useless. Shower head sprayed everything but your body and when the hot was working, no cold needed. Wore Thongs in shower, floor was orange and hadn't been cleaned properly in a while. Jiff would come in handy. Don't expect face washers or toiletries. TV didn't work in the bedroom. Bed was hard and up against the Window with blind as headboard. Overall not the best stay.
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Resposta da propriedade: Good afternoon Belinda Thank you for taking the time to review your stay at the Big4 Toowoomba. I apologise if you found the floor dirty, if this had of been brought to our attention on check in we would have completly serviced the cabin again and upgraded you to another cabin for your 2 night stay. Our aim to to meet our guests expectation but to do this we need to be advised if there are any issues when the guest is in house. There was no notification that the TV didnt work or that the shower head did not spray your body. These issues would have been addressed immediately had you come to reception. Once again I do apologise and hope that you will come back to Toowoomba and stay with us again. Many thanks Kimberley
Usuário convidado
Hospedou-se em dez 2022
Família
5.0/5
Excepcional
Publicado em 31 jan 2023
Lovely and well kept park The en suite facilities were excellent and the help yourself herb garden a nice touch Definitely value for money.We only stayed one night in our motor home but would definitely return .Good pool area for families and laundry facilities
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Resposta da propriedade: Good afternoon Thank you for taking the time to review your stay with us. It is a pleasure to read that you enjoyed the herb garden and pool area. Looking forward to welcoming you back again in the near future Warm regards Kimberley
Usuário convidado
Hospedou-se em dez 2022
Outros
4.0/5
Muito bom
Publicado em 31 jan 2023
In the middle of suburbia, a good, clean well-run park. Typical sites, amenities etc, all good. The camp kitchen though, was the best ever seen anywhere, just brilliant, with lounge type room, plenty of quality features, just brilliant.
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Resposta da propriedade: Good afternoon Robert it was a pleasure having you stay with us and we hope to welcome you back again on your next trip. Kimberley
Usuário convidado
Hospedou-se em abr 2022
Outros
1.0/5
Publicado em 15 mai 2022
Booked a room that was designated 'pet friendly'. They contacted me after nearly two weeks of making my booking (and just a couple of days before I was to arrive) to ask if I was bringing a pet. Why would I book 'pet friendly' if I wasn't? After saying I was bringing a 12 week old kitten, that also had her own container, I was told there was a $15 pet surcharge. Why then is this charge not transparent when booking (***********) and why isn't such a clause outlined in the terms and conditions? The money is not the issue, but the lack of transparency and the way this was done is frankly outrageous. This possibly reflects poor management. I would suggest to anyone looking for 'pet friendly' accommodation in Toowoomba, consider looking elsewhere.
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Resposta da propriedade: Thank you for your feedback Glenn. We try to make all our terms and conditions as clear as possible and we are sorry to hear that you were confused by these. Pets are only allowed on request this ensures that we can make sure guests pets are suitable for our accommodation and can discuss the applicable pet fee at the time. We have a lot of people that book our pet friendly accommodation who are not bringing pets and as such we can not incorporate the pet fee into the cabin price.