Premier Inn Harrogate Town Centre

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Very clean room, great location in city centre. Staff were really friendly and helpful. Especially Connor. He was very helpful. Rooms are super comfy, very quiet. And very little light pollution. So great for a good nights sleep. Breakfast was delicious. And evening meals are very tasty. And not too expensive.

My recent stay at the Premier Inn in Harrogate was not an experience I would wish to repeat. Upon arrival we queued up as both of the auto check in machines were not working. The person in front of us had a problem with their key card and was getting it replaced. We checked in and were given a card, so we made our way to the 5th floor by lift, we got to our room and found that our key card did not work. I left my wife (who is in her seventies) in the corridor while I went back to reception only to find a queue of people all of whom appeared to be having trouble with their key cards. I was given a replacement card, went back up to the fifth floor and tried my card.. It did NOT work, I again left my wife in the corridor and returned to reception. Again there was a queue of people with the same apparent problem. When my turn came, I noticed that the receptionist was throwing some cards in the bin (he must have been as frustrated as I was. He offered me to ‘pick any card’. I asked for two cards which he readily agreed, I also asked that my room be opened by a staff member if I was again unable to enter and I was told ‘no problem’. I returned to my room and tried my first card, it did not work, I tried the second card and gained entry. First impressions was an ok room. Unfortunately, my wife was unable to close the bathroom door as it was swollen at the bottom. The only way to close it was with brute force which made a noise and I was conscious of disturbing other guests. When I used the bathroom I noticed that the doorstop had the end missing which resulted in the door handle making a dent in the wall. All in all, not a good experience after a five hour drive and one I would not wish to repeat Paul Stanley

The Premier plus room is supposed to be of a better standard in this case i disagree. It needs some love and a proper toilet seat as this one was fitted by Stevie Wonder. Bits of the electricity card holder was on the floor and the bed surround was very shabby. Perhaps the whole room was looked after by a poor sighted member of staff.

I'll be quick. Good check in, good standard of room good night sleep comfy bed, nice view, Breakfast was shocking it absolutely needs someone running the show in a morning. No coordination what so ever. No fresh fruit! Very little pastries and just slow in every sense of the word. The young lad I spoke to was way above his pay grade, didn't have a clue. No plates, no eggs, every table was stacked high with dirty plates etc. 1 lady running around trying her best to clear them but no if this was my show to be run I'd be standing there making sure everyone knew exactly what they should be doing but no one to be seen absolute sugar show.

On arrival neither check in machines were working, there was no sense of urgency from staff and we missed a business meeting due to waiting over an hour to check in. My premier plus room was horrid, an unmade grey single bed in the corner of the room, it was just grim and way below par for a Premier Inn. On arriving back one afternoon, my key card wasn't working, there were no visible staff either on reception or behind the bar so I ended up shouting in the reception to ask if anyone worked here. I would not return to this premier inn, not a good experience and I was glad to leave after my 2 night stay and regretted not booking into the Hilton where my colleagues were staying