Best Western Plus Westbank

Rooms are clean but the hallways are not. Love the hot tub though and it’s not that far from French quarter

Great overnight stay before a cruise. Small additional cost for cruise parking which includes a ride to the terminal. Enjoyed the onsite restaurant and the free breakfast in the morning. Will definitely stay again when we visit New Orleans.

The hotel was perfect for our trip. The rooms and the bathrooms are very clean. The beds are comfortable. The area is safe. The customer service was awesome, the staff was very kind. It has free parking (unlike most hotels in New Orleans) and you can find a lot of empty spots. The wi-fi is free and works perfect. The breakfast is good. By car, in 15 minutes you can arrive to French Quarter in New Orleans. You can drink a few beers inside the hotel in a nice bar. 100% recommendable. El hotel fue perfecto para nuestro viaje. Las habitaciones y los baños son muy limpios. Las camas son confortables. Tiene parqueadero gratuito (a diferencia de la mayoría de hoteles en New Orleans) y siempre hay muchos espacios vacío para parquear. El wifi es gratuito y funciona a la perfección. El desayuno es bueno. En automóvil puedes llegar en 15 minutos al French Quarter en New Orleans. Puedes tomarte algunas cervezas en un bonito bar dentro del hotel. 100% recomendable.

We chose this hotel because the pictures on the website had rooms with no carpet. The TV had a defect, and the conditioner dispenser in the bathroom didn’t work. The breakfast was good and the staff was friendly. The room was nice, neat, and clean.

Great hotel for business or pleasure . Clean rooms and good amenities with a decent sized pool and a small bar where food is avsilable Rooms are clean and spacious Staff are also on hand if needed . Only tiny draw back was internet when hotel was full but overal a good experience .

The rooms are nice and clean. The housekeeping staff do a great job. The breakfast is good and attendants helpful, but the stress this place caused me was not worth it. I got a call two hours before check in telling me they didn’t have a room for me the first might of my check in. They sent me to the Best Western in Westwego. 🤮. The manager there acted like he was giving me a comp room. Those were his words when in fact I had paid completely for my room at the plus, not that awful motel. The carpet there is disgusting. The manager at the plus gave me the difference in cash for the price difference when we checked in the next day, which I appreciated and said as a Christian I will let the fact that I was targeted as the only guest sent somewhere else go. But, it never got better. I got charged for the room and had to discuss with the front desk although it was paid in full. Then, the vending machine didn’t work and took my money, so I went to the front desk and the guy there made me feel like I was the problem because I said I don’t understand why I have had so many issues here. Needless to say, this place really added unnecessary stress to my trip and I still don’t know why I was the one targeted on the day I was scheduled to check in. I really tried to make the best of it and be kind but everyone I know in the hotel industry said this was unacceptable and they should have fully comped the first night, not just give me the price difference. I just couldn’t get them to budge on anything and see my point of view, so I gave up. Everyone said they would have made them give me a room because that was the worst treatment of a customer, but it didn’t matter how much I said it was unacceptable. They catered to other guests and targeted me for whatever reason. They said guests didn’t check out, left belongings in the room, and they couldn’t reach those guests. This said to me you value people who don’t honor your rules and regulations more than someone like me, who paid in advance and does honor rules and regulations. I personally believe they let those guests stay and didn’t care about my reservation. This is the most poorly run hotel I have ever dealt with and I travel a lot. My husband warned me not to stay at a Best Western because his experience is always with Hilton and Marriott properties, but the location was ideal for being close to family. My son even said how much closer it was than the horrible, disgusting Westwego one they sent us to. I wish this wouldn’t have been our experience because I travel to the area a lot to visit family and was hopeful we could stay here on all visits but the amount of stress they caused me this trip is not worth it. If you want to make sure you have a reservation, then this is not the place to stay. You can be the random target they choose to send elsewhere for customers who don’t care about policies.

We chose this location because it offers a park and cruise deal. It much cheaper than parking at the cruise port.

This was a host hotel for an event we in. This is a renovated motel. It feels like a motel. Pros: The room was clean, the beds were comfortable, the restaurant next door was good. Cons: the king bed room we reserved was “given away” and was replaced with 2 queens, the walls are thin (we were awakened by the group nextdoor banging on the door and talking loudly until after 1am), the bars fryer was “not working” so no quick bites to eat, breakfast was mediocre at best. Too many cons to list. We will NOT ever stay here again.

I have diamond status with Best Western, so I have stayed at a lot of Bestwestern hotels, and this one is absolutely the worst. Our family stayed for 4 nights. The service staff were unfriendly to say the least. No one acknowledged guests or even moved their carts while blocking the hallway. The breakfast service person Lulu was just plain rude everyday. Food runs out all the time and was not replenished. First breakfast she yelled at everyone that we should be patient, breakfast won't end till 9:30, as if people don't have plans in their days and are going to stay for hours waiting for breakfast. The rest of the days, she watched the food like a hawk and told people to only take one item per person. The facility is rundown. The entrance to the building has a steep upcline and very uneven ramp, when using the luggage cart, all our bags fell and one cracked hitting the rigged concrete. Our room toilet ring doesn't stay up, so you have to hold it up with one hand when you pee. There was very little closet space in the room. The hot tub broken and was never fixed during our stay. We declined housekeeping, and when you ask for new towels, you must give them the dirty towels and they counted each one before giving you new ones. The hotelnstaff makes you feels like you are being treated as a thief, instead of a guest paying over $200 per night. I wanted to leave the first night we arrived, but it's holiday week and hard to immediately find another property to move to with tired kids after a long drive. I will be never stay here again, and you shouldn't either.